Vice President Resort Operations

This is not a job posting. It is an invitation.

There are operators and then there are architects. The ones who do not just run a property -- they shape what it becomes. Who know the difference between managing a hotel and building one from the inside out.

This is a role for the latter.

Ballys Chicago is a $1.7 billion integrated resort rising along the Chicago River -- 500 hotel rooms 50000 square feet of convention space a 3000-seat entertainment venue a two-acre park 2000 feet of riverwalk and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door.

What You Will Own

• Pre-Opening: Design and implement all SOPs service standards and systems integrations from the ground up; lead team selection and culture-setting across all divisions
• Hotel Operations: Full oversight of 500 rooms including Front Office Bell Concierge and all guest-facing touchpoints; drive occupancy RevPAR and guest satisfaction
• Housekeeping: Establish cleanliness standards turn protocols and labor models that set the benchmark for Chicago hospitality
• Facilities: Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset
• Spa and Retail: Develop and operate the resort spa and all retail outlets; build revenue through programming packaging and upsell culture
• Valet and Parking: Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environment
• Financial Performance: Own departmental P&L labor models and budget; use data to benchmark against best-in-class resorts
• Partner Coordination: Primary bridge between resort operations Levy Restaurants Casino Convention and Entertainment leadership

#LI-TN1

Competitive Salary and Benefits Package: $00 base

Bonus Eligible Position

Required Experience:

Exec