Vice President, Quantitative Analytics Manager – Voice Product Analytics

Help shape experiences that millions of customers rely on using data to turn complex interactions into clear this role you will partner with product and strategy teams to uncover what drives outcomes where customers struggle and what changes will make the biggest difference. You will bring structure to ambiguous problems build credible measurement and communicate insights in a way that drives decisions. If you enjoy combining deep analytics with storytelling and leadership this role offers high visibility and meaningful impact.

Job Summary

As aQuantitative Analytics Managerin theVoice Product Analyticsteam withinConsumer and Community Banking Data & Analytics you will lead initiatives that improve customer experience and reduce operating expenses. You will work across the full analytics lifecyclefrom scoping and data development to hypothesis design analysis and delivery of insights. You will connect customer interaction data across channels to understand journeys and pinpoint friction points. You will translate findings into clear recommendations and present them in a way that enables leaders to make evidence-based decisions.

Job Responsibilities

• Partner with product teams to understand business goals key drivers and the data behind them
• Define and lead measurement strategies including key performance indicators trend monitoring and dashboarding
• Build segmentations optimizations and other analytical approaches to improve performance and customer outcomes
• Import clean transform and validate data from multiple sources to prepare it for analysis
• Analyze customer interactions across channels (calls branch online mobile) to map journeys and identify friction
• Design experiments and pilot evaluations (including A/B tests) and measure program impact to inform future strategy
• Use tools such as SQL Python R Alteryx Tableau and Adobe Analytics to analyze complex datasets and identify patterns
• Synthesize insights into clear narratives that separate signal from noise and support decision-making
• Collaborate with data management strategy and analytics partners across teams to drive shared outcomes
• Mentor and develop a small team of onshore and offshore analytics professionals

Required qualifications capabilities and skills

• 7 years of experienceapplying analytics and statistical techniques (hypothesis development experiment design analysis and actionable recommendations)
• Bachelors degree in a quantitative or related field
• Strong proficiency withSQLandPython plus experience with tools such asAlteryx Tableau and Adobe Analytics
• Ability to independently query and extract data from enterprise data sources and databases
• Demonstrated strength in data quality discipline (validation documentation and attention to detail)
• Strong problem-solving skills with the ability to work independently and collaboratively to deliver practical solutions
• Experience communicating insights clearly through written summaries and presentations for leadership audiences

Preferred qualifications capabilities and skills

• Masters degree and/or PhD in a relevant quantitative field
• Proven people leadership experience including coaching prioritization and team development
• Experience applying machine learning and artificial intelligence methods to business problems
• Experience working in cloud and modern data environments (Amazon Web Services Snowflake)
• Familiarity with agentic AI tools used in analytics workflows (for example GitHub Copilot Cortex AI)