Vice President, Program Management

Hi thereat Razorfish were leaders in whats next. Since the dawn of the internet weve helped brands move first through every era of transformation defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running () by Campaign US our work reflects a proven ability not just to anticipate whats coming but to help our clients actively shape the future. No matter the trend or cultural moment delivering real business impact wouldnt be possible without our people. We bring together curious driven and diverse thinkers who challenge convention push boundaries and hold a high bar for creative excellence.

If youre motivated to work alongside top performers push the boundaries of whats possible and help define where technology business and marketing are headed nextthis is the place to do it.

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Razorfish is seeking a VP Program Management to lead large-scale complex programs while driving operational excellence across integrated teams. This leader will be responsible for overseeing the successful delivery of customer engagement CRM loyalty lifecycle marketing personalization and digital transformation initiatives while serving as a strategic partner to both clients and internal stakeholders.

The ideal candidate leads with empathy and accountability inspiring teams around a shared vision while ensuring successful execution across multiple workstreams. They will guide clients through business and marketing transformation initiatives while fostering a culture of collaboration innovation and continuous improvement.

This individual will have 10-15 years of experience managing multiple teams and stakeholders in a fast-paced environment and will be comfortable leading large programs portfolios and cross-functional teams. Experience supporting Quick Service Restaurant (QSR) brands is preferred.

• Lead the delivery of complex programs and integrated marketing initiatives across multiple workstreams and stakeholders
• Oversee CRM loyalty lifecycle marketing personalization and customer engagement programs that drive acquisition retention customer value and business growth
• Partner with clients to develop and execute CRM strategies that support broader business and marketing objectives
• Serve as a trusted advisor to clients guiding internal leaders and external stakeholders through customer experience marketing transformation and digital initiatives
• Collaborate with strategy analytics data media creative and technology teams to deliver connected customer experiences across channels
• Oversee CRM campaign planning and execution across email SMS mobile push notifications loyalty programs and other customer engagement channels
• Ensure successful delivery by establishing governance models operating processes budgets timelines staffing plans and success metrics
• Focus on delivering value to end customers early and often while driving continuous improvement across programs and teams
• Act as a senior client-facing leader building trusted relationships and aligning stakeholders around business goals and delivery plans
• Lead integrated 360-degree marketing initiatives that connect CRM efforts with broader media digital analytics strategy and creative workstreams
• Achieve metrics including client outcomes account health resource utilization revenue margin burn rate and operational efficiency
• Create a positive team environment where autonomy mastery and purpose are promoted through coaching mentoring and performance development
• Drive a culture of value-based delivery accountability collaboration and self-organization
• Mentor and develop the next generation of Program Management leaders through coaching training and best-practice sharing
• Support business development efforts including budget planning scoping staffing proposal development and new business opportunities
• Help clients evolve customer engagement strategies and operational models to support long-term growth and transformation initiatives

• 10-15 years of Program Management Client Services CRM Customer Experience Digital Marketing or Consulting experience
• Proven experience leading large-scale CRM lifecycle marketing loyalty customer engagement or personalization programs
• Strong client-facing leadership experience managing executive-level stakeholders and cross-functional teams
• Experience overseeing integrated 360-degree marketing initiatives across strategy creative media analytics technology and CRM disciplines
• Strong understanding of customer journeys marketing automation personalization CRM platforms and customer data ecosystems
• Demonstrated success managing program financials forecasting resource planning and operational performance
• Excellent communication stakeholder management and presentation skills
• Experience mentoring and developing teams within a fast-paced agency or consulting environment
• Experience leading enterprise-scale CRM programs customer lifecycle initiatives and marketing technology implementations
• Digital and website delivery experience preferred
• Quick Service Restaurant (QSR) experience preferred

The Power of One starts with our people! To do powerful things we offer powerful resources.

Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation Annual Sick Days Volunteer Days Holiday and Identity days and more
Matching Gifts programs
Flexible working arrangements
Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees are reviewed on an annual basis and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race color ethnicity religion creed sex sexual orientation gender gender identity gender expression pregnancy childbirth and related medical conditions national origin ancestry citizenship status age disability medical condition as defined by applicable state law genetic information marital status military service and veteran status or any other characteristic protected by applicable federal state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically please contact

All your information will be kept confidential according to EEO guidelines.