Vice President Operations

Operational Leadership

• Lead all dayâtoâday operations across the North Texas region including field services network operations construction installation maintenance and service assurance.
• Develop and execute operational strategies that support growth improve service reliability and enhance customer satisfaction.
• Ensure compliance with industry regulations safety standards and company policies.

Regional Strategy & Performance

• Own regional P&L performance budgeting forecasting and operational cost management.
• Analyze operational data to identify trends optimize resource allocation and drive continuous improvement.
• Partner with executive leadership to align regional operations with national strategic priorities.

Team Leadership & Development

• Lead mentor and develop a highâperforming team of directors managers and field personnel across multiple markets.
• Build a culture of accountability safety operational excellence and customerâfirst decisionâmaking.
• Ensure workforce planning supports growth service levels and regional expansion.

Customer Experience & Service Quality

• Oversee service delivery performance ensuring installation repair and maintenance meet or exceed SLAs.
• Collaborate with customer support engineering and product teams to resolve escalations and improve customer outcomes.

CrossâFunctional Collaboration

• Partner with HSE Human Resources Fleet Sales and Finance leaders to support operational excellence and predictable financial outcomes.
• Support major infrastructure projects including fiber deployments network modernization and capacity upgrades.
• Represent the region in executive meetings providing insights reporting and strategic recommendations.

Qualifications

Required

• 10 years of progressive leadership experience in telecommunications operations (fiber wireless broadband cable or related infrastructure).
• Proven success leading multiâmarket operations with large field teams.
• Strong understanding of network operations construction service delivery and telecom regulatory requirements.
• Demonstrated ability to manage P&L budgets and operational KPIs.
• Exceptional leadership communication and organizational skills.
• Ability to travel regularly across DFW Houston and east Texas.

Preferred

• Experience scaling operations in highâgrowth telecom environments.
• Background in fiberâtoâtheâhome (FTTH) wireless infrastructure and largeâscale network deployment.
• Bachelors degree in Business Engineering Operations Management or related field; MBA preferred.

Success Indicators

• Strong regional financial performance and cost optimization.
• Operation exceeds safety and quality performance metrics
• High employee engagement and reduced turnover in field operations.
• Effective execution of regional growth and strategic initiatives.

Required Experience:

Exec