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Vice President of Operations
Job Location:
Job Location:
Florence, SC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 July 2026 (30+ days ago)
Posted:
Application Deadline:
21 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Vice President of Residential Operations
Company: MPE Services
Location: 3311 County Road 47 Florence AL 35630
Reports To: Company Owner
Employment Type: Full-Time Executive Leadership
Divisions Overseen: Florence Madison/Huntsville and Birmingham
Position Summary
MPE Services is seeking an experienced hands-on Vice President of Residential Operations to lead and strengthen our residential home-services operations across Florence Madison/Huntsville and Birmingham.
This executive leadership position is responsible for driving consistent performance profitability accountability and customer-service excellence throughout our HVAC plumbing electrical and whole-home generator departments. Based in our Florence office the VP of Residential Operations will work directly with the company owner and division leaders to improve daily operations while supporting the companys long-term growth.
The ideal candidate will have experience leading an HVAC plumbing electrical home-services or similar trade-based business. This individual should understand both the field and business sides of residential service operations and be comfortable leading managers reviewing financial performance improving processes and maintaining company standards across multiple locations.
Key Responsibilities
Financial and Performance Management
Operational Leadership
Service Delivery and Customer Experience
Company: MPE Services
Location: 3311 County Road 47 Florence AL 35630
Reports To: Company Owner
Employment Type: Full-Time Executive Leadership
Divisions Overseen: Florence Madison/Huntsville and Birmingham
Position Summary
MPE Services is seeking an experienced hands-on Vice President of Residential Operations to lead and strengthen our residential home-services operations across Florence Madison/Huntsville and Birmingham.
This executive leadership position is responsible for driving consistent performance profitability accountability and customer-service excellence throughout our HVAC plumbing electrical and whole-home generator departments. Based in our Florence office the VP of Residential Operations will work directly with the company owner and division leaders to improve daily operations while supporting the companys long-term growth.
The ideal candidate will have experience leading an HVAC plumbing electrical home-services or similar trade-based business. This individual should understand both the field and business sides of residential service operations and be comfortable leading managers reviewing financial performance improving processes and maintaining company standards across multiple locations.
Key Responsibilities
Financial and Performance Management
- Take ownership of the financial performance and profitability of residential operations across the Florence Madison/Huntsville and Birmingham divisions.
- Work directly with the company owner to establish annual revenue gross-profit net-profit and departmental performance goals.
- Review financial and operational reports to identify trends performance gaps and opportunities for improvement.
- Establish and monitor key performance indicators for divisions departments managers technicians installers and customer-service teams.
- Hold leaders accountable for meeting established revenue profitability productivity and customer-service goals.
- Work with company leadership to improve pricing departmental capacity and overall operational efficiency.
Operational Leadership
- Provide executive oversight for residential operations across the Florence Madison/Huntsville and Birmingham divisions.
- Lead HVAC plumbing electrical generator dispatch customer-service and supporting operational departments.
- Establish and maintain consistent operating procedures performance expectations and service standards across all locations.
- Ensure departments operate efficiently while delivering dependable service and a positive customer experience.
- Address operational challenges involving scheduling staffing productivity inventory fleet management and interdepartmental communication.
- Maintain a visible presence within the operation and stay connected to both office and field teams.
Service Delivery and Customer Experience
- Ensure residential service calls installations maintenance appointments and customer concerns are handled professionally and efficiently.
- Promote strong coordination between customer service dispatch field technicians installers warehouse personnel and management.
- Maintain high standards for workmanship communication job documentation and follow-up.
- Develop strategies to improve customer satisfaction retention online reputation and service-agreement growth.
- Assist division leaders with resolving significant operational or customer service concerns.
- Lead mentor and develop division managers service managers install managers dispatch leaders and other department heads.
- Support recruiting onboarding training performance management and workforce planning.
- Establish clear expectations and create accountability at every level of the organization.
- Identify and develop future leaders through coaching training and succession planning.
- Foster a culture centered on teamwork professionalism integrity safety and continuous improvement.
- Promote a safety-first culture throughout all residential operations.
- Ensure compliance with company policies and applicable licensing safety employment and industry requirements.
- Maintain consistent standards for jobsite safety vehicle and equipment use workmanship and documentation.
- Work with department leaders to address safety incidents quality concerns callbacks and warranty issues.
- Implement improvements that reduce preventable errors and protect employees customers and company assets.
- Partner with the company owner to develop and execute short- and long-term operational strategies.
- Evaluate staffing fleet facility and equipment needs based on company growth.
- Identify opportunities to expand service capacity improve market coverage and strengthen underperforming departments.
- Support the evaluation and implementation of service-management technology automation and operational tools.
- Help create a scalable operating structure that supports sustainable growth across multiple markets.
- Travel between company locations as operational needs require.
- Significant leadership and operational-management experience within HVAC plumbing electrical home services construction or a similar trade-based industry.
- Proven experience leading managers field technicians installers dispatchers customer-service representatives and office personnel.
- Strong understanding of residential service operations scheduling workforce management budgeting and profitability.
- Demonstrated ability to improve performance strengthen accountability and build effective teams.
- Experience reviewing financial reports and operational performance data.
- Strong communication decision-making organizational and problem-solving skills.
- Ability to balance executive-level planning with hands-on involvement in daily operations.
- Ability to travel regularly between the Florence Madison/Huntsville and Birmingham divisions.
- Experience overseeing multiple locations markets or service departments.
- Previous responsibility for the financial performance of an HVAC plumbing electrical or home-services business.
- Experience with service-management software operational dashboards call-center performance and field-service reporting.
- Familiarity with residential maintenance agreements replacement sales lead management and customer-retention strategies.
- Bachelors degree in business operations management construction management or a related fieldor equivalent industry experience.
- Executive leadership and accountability
- Multi-location operational management
- Financial and performance management
- Residential home services knowledge
- Team development and workforce planning
- Process improvement and scalability
- Customer Service leadership
- Strategic planning and decision-making
- Safety and quality management
- Executive-level opportunity to shape the future of a growing home service company.
- Direct partnership with company ownership.
- Leadership responsibility across multiple North and Central Alabama markets.
- Established service departments with opportunities for continued improvement and growth.
- Company culture focused on quality workmanship customer care integrity and team development.
- Competitive executive compensation and benefits package.
Required Experience:
Senior Exec
About Company
MPE services is your go-to for plumbing, HVAC, & electrical needs in Birmingham, Florence, Madison, Russellville & the surrounding areas. Call us today!
