Enter a job title or keyword

Vice President of Field Service & Quality Operations

Disher

Job Location:

Holland, MI - USA

Monthly Salary: Not provided by the employer

Posted: 26 August 2026 (28 days ago)

Application Deadline: 24 November 2026

Vacancies: 1 Vacancy

Job Summary

Vice President of Field Service & Quality Operations

DISHER is currently partnering with a global West Michigan company on their need for a Vice President of Field Service & Quality Operations to unify and elevate its Field Service and Quality Operations functions across all U.S. business this leadership role you will be responsible for designing building and leading a Quality Operating System from the ground up while providing strategic oversight of all post-sale customer service activities including equipment installation warranty resolution technical support spare parts and customer care.

This is a transformational leadership role. The ideal candidate is a systems thinker and a builder who thrives in ambiguity earns influence across a global matrixed organization and is energized by the opportunity to build a function from the ground up.

What you will get to do:

Design implement and continuously improve a Quality Operating System (QOS) establishing frameworks standards and performance rhythms that drive consistent measurable outcomes.
Define and operationalize key performance indicators (KPIs) service-level standards and quality metrics across field service spare parts after-sales and customer care.
Lead a culture of continuous improvement embedding structured problem-solving root cause analysis and corrective action processes into daily team operations.
Partner with global leadership in Germany and sister companies to align organization quality standards with corporate expectations and best practices.
Provide strategic leadership across all field service and after-sales functions including equipment staging installation startup support and warranty resolution.
Set clear performance expectations develop and coach direct reports and build a high-accountability team culture focused on customer outcomes and operational efficiency.
Manage the annual department budget; evaluate and authorize expenditures for third-party contractors field operations and service programs.
Serve as the senior escalation point for complex customer situations. Partner with the President and CFO to evaluate liability and risk on larger or more complex projects. Support insurance procurement and monthly reserve estimation processes.
Oversee the service help desk and all programs necessary for effective responsive customer support.
Manage the spare parts program in close coordination with Business Units and logistics.
Lead the transformation of the Customer Service function from a reactive model to a proactive data-driven strategic operation.
Create and implement robust reporting tools for internal leadership use and external customer communication.
Collaborate cross-functionally with Sales Engineering Logistics Finance and global BU leaders to address product issues drive design improvements and influence the full customer experience.
Find contract with and manage third-party service providers for equipment installation and other field services. Coordinate closely with Prism and other internal stakeholders on turnkey and semi-turnkey projects.
Recruit hire develop and retain a team of high-performing managers and specialists across field service and quality functions including performance reviews goal setting and travel expense oversight.
Design and deliver training programs for internal teams third-party contractors and customers on system installation operation safety and biosecurity.
Other projects and duties as assigned.
Travel up to 25% as required in the USA Canada and Germany.

What will make you successful:

A college degree in engineering project management business or a related field is required. Other degrees considered if paired with relevant experience. A graduate degree is a plus.
Minimum 10 years of experience in related industries with minimum 5 years leading and supervising multi-functional teams.
Demonstrated ability to design and implement a Quality Operating System or continuous improvement framework (e.g. Lean ISO Six Sigma) in an operational environment.
Proven track record managing complex cross-functional technical operations with accountability for timeline budget and customer outcomes.
Strong business acumen able to translate field data and operational insights into strategic recommendations for senior leadership.
Ability to lead through influence in a matrixed global organization including effective collaboration with international counterparts.
Demonstrated track record of building new systems processes or functions not just sustaining existing ones.
Strong project management skills and superior people and general management skills.
Strong computer CRM (e.g. Salesforce) ERP and communication skills. Ability to interact effectively across different cultures.
Strong organizational skills and a results-driven approach to problem-solving and customer service.
Must have the current and continuing right to work in the United States of America without restrictions or expirations.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Exec

Apply Now