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Vice President, Clinical Services
Job Location:
Job Location:
Boston, MA - USA
Yearly Salary:
USD 162000 - 202000
Yearly Salary:
Posted:
21 August 2026 (26 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Vice President Client Services
Status: Full Time
Location: Remote
Reports to: COO
Compensation: $162000 - $202000
Who we are:
Intent Clinical is a concierge mental health company with deep expertise and an intimate understanding of high-net-worth families and the advisors legal teams top-tier employers and clinicians who serve them. Through a curated national network of more than 400 highly specialized professionals spanning the full continuum of care we deliver focused care in lifes most uncertain moments moving with intention from first call to care plan faster than anyone else in this space. We are a growth-stage company scaling our operations nationally and we are looking for an exceptional leader to grow with us.
Who you are:
The Vice President of Client Services is a critical leadership hire responsible for the quality consistency and scalability of care delivery across Intent Clinicals national network. This role sits at the intersection of clinical leadership and operational discipline ensuring that every client experience reflects our promise of focused expert concierge-level care.
Reporting directly to the COO this leader will oversee the full-service delivery infrastructure manage and develop the service delivery teams and serve as the operational backbone of a company built on one promise: no matter the need the right expert is always within reach.
What youll do:
Service Leadership
What youll bring:
Commitment to Diversity Equity Inclusion and Belonging
We encourage applications from people of color women those with disabilities LGBTQIA individuals immigrants veterans and anyone else who has faced discrimination or oppression as a result of their identities. We are committed to promoting an environment that celebrates diversity equity inclusion and belonging in all areas of our organization. We strive to foster an inclusive workplace where everyone feels welcomed respected and valued. We embrace differences of all kinds such as age race ethnicity gender sexual orientation gender identity or expression physical ability religion veteran status national origin and socioeconomic background among others.
We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company but dont quite hit every requirement please do still apply we would love to hear from you!
These statements are intended to confirm our commitment to creating an inclusive workplacethey are not intended to exclude any individual. We are an equal opportunity employer; we do not discriminate in hiring or any other employment decisions based on any protected category.
Status: Full Time
Location: Remote
Reports to: COO
Compensation: $162000 - $202000
Who we are:
Intent Clinical is a concierge mental health company with deep expertise and an intimate understanding of high-net-worth families and the advisors legal teams top-tier employers and clinicians who serve them. Through a curated national network of more than 400 highly specialized professionals spanning the full continuum of care we deliver focused care in lifes most uncertain moments moving with intention from first call to care plan faster than anyone else in this space. We are a growth-stage company scaling our operations nationally and we are looking for an exceptional leader to grow with us.
Who you are:
The Vice President of Client Services is a critical leadership hire responsible for the quality consistency and scalability of care delivery across Intent Clinicals national network. This role sits at the intersection of clinical leadership and operational discipline ensuring that every client experience reflects our promise of focused expert concierge-level care.
Reporting directly to the COO this leader will oversee the full-service delivery infrastructure manage and develop the service delivery teams and serve as the operational backbone of a company built on one promise: no matter the need the right expert is always within reach.
What youll do:
Service Leadership
- Oversee day-to-day care delivery across all service lines
- Develop and implement operational standards workflows and quality benchmarks that ensure consistency and excellence at scale
- Build and manage systems that support rapid high-quality matching of clients to the right clinicians and specialists within our national team
- Ensure the intake-to-care-plan process runs with the speed and precision that differentiates Intent Clinical in the market
- Manage and grow a high-performing service team across a remote nationally distributed environment
- Establish clear performance expectations accountability structures and professional development pathways
- Partner with Human Resources to maintain and expand Intent Clinicals curated national team of 400 specialized professionals
- Develop and oversee credentialing vetting and quality assurance processes for clinicians and specialists
- Identify gaps in service coverage by geography specialty or service line and drive solutions to close them
- Monitor clinical quality service outcomes and satisfaction indicators
- Ensure all care delivery operations meet applicable regulatory ethical and compliance standards
- Lead continuous process improvement initiatives informed by data client feedback and team input
- Collaborate closely with operations and sales to ensure operational capacity aligns with growth
What youll bring:
- 10 years of progressive leadership experience in service operations healthcare services behavioral health or a related field
- 5 years of experience providing related direct care services
- Masters degree in social work psychology or similar field
- Maintains License and certifications field specific such as PsyD or LCSW
- Demonstrated success building and scaling service delivery operations in a high-growth environment
- Deep understanding of the mental health and behavioral health landscape
- Experience managing remote nationally distributed teams with excellence
- Strong operational instincts; you build systems solve problems and drive accountability without losing the human element
- Exceptional judgment discretion and professionalism; you understand the stakes of serving high-profile high-net-worth clients and their trusted advisors
- A collaborative leadership style that earns trust across service operational and business development functions
- Experience working with or within concierge high-touch or premium service environments is a strong plus
- An understanding of social responsibility and how to contribute positively to the well-being of others.
- A leadership role at a differentiated high-growth company serving one of the most underserved intersections of wealth and wellness
- Direct impact on the quality of care delivered to high-net-worth families and the advisors and employers who serve them
- A nationally distributed team culture built on trust excellence and mission
- Competitive compensation benefits and the opportunity to grow with a company that is redefining what concierge mental health looks like at scale
- Flexible work environment.
- Collaborative and supportive culture focused on your personal and professional growth.
- Health dental vision FSA plan and 401K plan.
- Monthly phone stipend.
- Wellness Incentives up to $500 annually.
- Collaborative and supportive culture focused on your personal and professional growth.
Commitment to Diversity Equity Inclusion and Belonging
We encourage applications from people of color women those with disabilities LGBTQIA individuals immigrants veterans and anyone else who has faced discrimination or oppression as a result of their identities. We are committed to promoting an environment that celebrates diversity equity inclusion and belonging in all areas of our organization. We strive to foster an inclusive workplace where everyone feels welcomed respected and valued. We embrace differences of all kinds such as age race ethnicity gender sexual orientation gender identity or expression physical ability religion veteran status national origin and socioeconomic background among others.
We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company but dont quite hit every requirement please do still apply we would love to hear from you!
These statements are intended to confirm our commitment to creating an inclusive workplacethey are not intended to exclude any individual. We are an equal opportunity employer; we do not discriminate in hiring or any other employment decisions based on any protected category.
Required Experience:
Senior Exec
About Company
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