Vice President, Client Operations

About Vivvi

Vivvi provides child care and early learning for todays families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses flexible offerings and trained passionate teachers we provide parents with peace of mind while offering employers a powerful tool for recruitment retention and productivity.

Overview

Vivvi is seeking a highly analytical and operationally strong leader to oversee a broad portfolio spanning onsite childcare operations platform operations operational reporting launch management provider network strategy and enterprise client operational role reports directly to the Chief Commercial Officer and partners closely with Client Success Concierge Finance Enrollment Tech Operations and provider network role requires a strong operator who is equally comfortable analyzing operational trends improving workflows managing escalations supporting enterprise clients optimizing operational performance and driving accountability across teams and systems.

As the Vice President Client Operations you will:

Onsite Childcare Operations and Launches

• Lead operational coordination for employer-sponsored childcare center launches and expansion initiatives
• Manage launch timelines stakeholder communication licensing readiness and operational execution in partnership with Operations teams
• Support post-opening operational reviews escalations reporting and partnership coordination
• Partner directly with enterprise clients on operational performance growth opportunities and strategic initiatives

Platform Operations & Performance

• Oversee operational performance of Vivvis backup care and platform services business
• Monitor key metrics including fulfillment utilization service delivery performance against budget and client experience
• Analyze trends and identify risks and opportunities for growth
• Support operational scaling and capacity planning as the business grows
• Partner with the Tech Lead to ensure strong platform performance and reporting accuracy

Concierge Operations & Escalation Management

• Oversee Concierge operational performance workflows and service quality
• Improve fulfillment outcomes response times escalation handling and member experience
• Partner with Client Success teams to support client needs and handle escalations

Network Operations & Growth Strategy

• Oversee network compliance quality provider performance and coverage strategy
• Monitor fulfillment trends operational outcomes and geographic demand patterns to support network growth priorities
• Partner with Network leadership to prioritize expansion opportunities

Systems & Reporting

• Build and own operational reporting dashboards KPI tracking and forecasting
• Translate operational data into business insights and recommendations
• Use data to prepare executive-level reporting and client-facing presentations

• Manage the Tech Lead and external development partners to support app functionality operational performance and overall platform improvements
• Lead Salesforce reporting and workflow optimization and improvement

Leadership & Cross-Functional Coordination

• Coordinate across Concierge Finance Enrollment Tech and provider network teams to drive operational execution
• Lead operational escalations involving enterprise clients or client employees
• Drive strong communication prioritization organization and follow-through across teams

Apply today if you:

• Have 10 years of operational leadership experience
• Have strong experience with analytics reporting forecasting and systems
• Have advanced proficiency in Salesforce (required); Hubspot experience preferred
• Have experience scaling operational teams service delivery models or multi-site/service networks
• Have a background in operationally complex environments such as marketplaces healthcare staffing hospitality or customer operations
• Can identify trends in operational data and translate insights into action plans and operational improvements
• Are comfortable operating in fast-moving high-growth environments
• Are a strong communicator with experience presenting data and recommendations to leadership and enterprise clients
• Are willing to travel as needed

Benefits

The perks of joining Vivvi include

• Yearly salary between $150000-$200000
• Performance-based bonus opportunity
• Equity participation
• Comprehensive benefits package including medical dental vision and 401(k)
• Flexible paid time off
• Discounted child care
• Opportunity to help scale and shape a growing business

Ability to work in our NYC office in a hybrid capacity required. Candidates must possess independent US work authorization.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race color ancestry national origin religion disability medical condition sex sexual orientation gender identity age marital status veteran status or other protected characteristics.

One of Vivvis values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others rich experience cultures backgrounds perspectives and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.

Questions Reach out to us at and include your resume. We look forward to receiving and reviewing your application!