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Veterinary Receptionist
Job Location:
Job Location:
Knoxville, TN - USA
Hourly Salary:
USD 17 - 19
Hourly Salary:
Posted:
13 August 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Animal Emergency & Specialty Center Knoxville is seeking two Full-Time Veterinary Receptionists to join our 24/7 emergency and specialty hospital.
We are hiring for:
1 Day Shift Receptionist
Ideal schedule: 6:00am4:00pm or 7:00am5:00pm
1 Evening/Swing Shift Receptionist
Ideal schedule: 4:00pm2:00am or 5:00pm3:00am
We also offer the option of three 12-hour shifts per week for candidates who prefer a condensed schedule. Final scheduling will rotate and includes weekend and holiday requirements.
AESC Knoxville is a 24/7 Emergency & Specialty Veterinary Hospital providing advanced medical surgical and critical care services. Our reception team plays a crucial role in supporting clients during high-stress and emotional situations.
This is not a typical general practice front desk role we are looking for professionals with prior healthcare emergency or high-volume medical reception experience who can remain calm organized and compassionate in a fast-paced environment.
As a Veterinary Receptionist in an emergency hospital you are the first point of contact for pet owners experiencing urgent and often emotional situations. Your ability to communicate clearly multitask efficiently and provide steady support directly impacts patient care and client trust.
What Youll Do
Client Service & Front Desk Operations
- Greet clients professionally and compassionately during emergency and specialty visits
- Manage high call volume and multi-line phone systems
- Accurately check patients in and out
- Maintain efficient patient flow between reception and medical teams
Emergency Communication
- Communicate clearly with clients regarding wait times triage processes and updates
- Support clients through stressful and time-sensitive situations
- Relay accurate information between doctors technicians and pet owners
Administrative & Financial Duties
- Process payments and manage point-of-sale transactions accurately
- Maintain detailed and confidential medical records
- Assist with scheduling specialty rechecks and follow-up appointments
Team Collaboration
- Work closely with ER doctors specialty teams and technicians
- Maintain a clean organized and professional reception area
- Support overall hospital efficiency during peak caseload times
What Were Looking For
Required Qualifications
- Minimum 1 year of experience in a healthcare veterinary emergency dental or medical reception setting
- Ability to thrive in a fast-paced high-volume environment
- Strong multitasking and organizational skills
- Excellent written and verbal communication skills
- Comfortable working evenings rotating weekends and holidays
- Dependable and adaptable with strong attention to detail
Preferred Experience
- Veterinary emergency or specialty hospital experience
- Familiarity with veterinary practice management software
- Experience handling difficult or emotional client interactions
Schedule Details
- Full-Time position
- Rotating weekends and holidays required
- Day Shift and Evening/Swing Shift openings available
- Option for 3x12 hour shift schedule
- Final schedule determined based on hospital needs
Compensation & Benefits
Full-Time Associates AESC Knoxville An Innovetive Petcare Hospital
We recognize that experienced healthcare and veterinary reception professionals bring tremendous value to our hospital. As part of the Innovetive Petcare network AESC Knoxville offers a comprehensive and competitive benefits package designed to support you both professionally and personally.
Competitive Pay
- $17$19 per hour based on experience and skillset
- Overtime pay in accordance with state and federal guidelines
- Consistent full-time scheduling with rotating weekends/holidays
Comprehensive Health & Wellness Coverage
- Medical insurance plans with multiple coverage options
- Dental and vision insurance
- Company-paid life insurance
- Voluntary life and supplemental insurance options
- Short-term and long-term disability coverage
- Employee Assistance Program (EAP) for confidential mental health and life support resources
Retirement & Financial Planning
- 401(k) retirement plan
- Employer match to help you plan for long-term financial stability
Paid Time Off & Work-Life Balance
- Paid Time Off (PTO)
- Paid holidays
- Structured scheduling options including 3x12 hour shift rotations
- Predictable shift patterns within a 24/7 hospital model
Professional Development & Career Growth
- Continuing education opportunities
- Access to training and development resources through Innovetive Petcare
- Opportunities for advancement within AESC Knoxville and across the broader Innovetive Petcare network
- Exposure to emergency and specialty medicine for expanded professional experience
Veterinary Professional Perks
- Generous employee discounts on veterinary services and products
- Access to advanced specialty and emergency care for your own pets
- Work in a state-of-the-art emergency and specialty hospital environment
A Culture That Supports You
- Collaborative team-oriented hospital culture
- Leadership that values communication and professional growth
- A mission-driven environment focused on delivering exceptional emergency and specialty veterinary care
Required Experience:
Junior IC
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
