Core Responsibilities:

• Supports the mission vision culture and policies of Destination Pet

• Ensures exceptional customer service through personal contact with customers associate training resolution of customer complaints and delivery of services

• Collaborate with Destination Pet support staff on a regular basis (Operations Human Resources Marketing Facilities Legal etc.)

• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary

• Manages all staff at clinic - hires motivates trains promotes counsels and terminates when necessary

• Oversees the scheduling of staff for work assignments allowing staff to provide outstanding service while managing to a set budget

• Manages center payroll and ensures that payroll is approved in a timely manner

• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA EEOC ADA Fair Labor Practices

• Ensures safety of all employees by conducting safety training enforcing safe-handling rules and complying with all safety related policies

• Prepares and delivers annual performance reviews to team members

• Monitors and responds to the needs of pet guests to ensure their safety security and comfort

• Resolves any and all customer and staff complaints

• Actively manages centers social media accounts through weekly postings and replying to customer comments

• Creates implements and executes local marketing programs to acquire new customers and grow sales

• Attends community events and partners with local businesses to promote Destination Pet services

• Maintains appropriate inventory of supplies - reorders and restocks as necessary

• Monitors and manages all computer systems located in the center

• Addresses all center maintenance needs to maintain a safe comfortable environment for pet guests and associates

• Utilizes financial reports and statistics

• Responsible for cash management including accepting cash checks and credit card payments for services; and for end-of-day cash drawer balance

• Ensures that bank deposits are completed as needed

• Assists other team members as needed

Expertise & Experience:

• BS/BA or CVT/LVT/RVT is a plus.

• Must be a passionate team player and a strong motivator.

• Must have a strong background in driving performance excellence through strong people management.

• Five years in full P&L management responsibility preferably in hospitality service and/or retail environments.

• Experience in problem-solving exercising sound judgment maintaining confidentiality and the ability to interact professionally and effectively with co-workers clients and the general public.

• Proficiency in computer applications including Microsoft Office Suite and database applications.

• Ability to multi-task with strong time management skills.

• Ability to complete assignments and responsibilities accurately and in a timely manner often with strict and/or conflicting deadlines.

• Excellent oral presentation writing and analytical skills.

• Strong interpersonal communication and motivational skills.

• Must have exceptional strong customer service experience and skills.

• Veterinary experience required.

• Must have experience in managing inventory and accounts payable.

Physical Requirements:

• Must be able to work evenings weekends and holidays.

• Must frequently lift 40 pounds.

• Must be able to be on feet for the duration of your shift.

• Must be able to stand walk and climb stairs frequently.

• Must be able to work on computer system and work multi-line telephones.

• Must be able to handle dogs on leashes.

• Must be able to work in an environment with exposure to disinfectant sanitation chemicals animal dander and excretions.