Veterinary Patient Care & Medical Liaison

Who is VetEvolve

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support tools and structure they need to thrive without losing what makes each practice unique. We are intentionally focused on growth not as an end in itself but as a way to strengthen our practices expand access to care and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work build meaningful careers and deliver exceptional care. Growth with intention. Care without compromise.

Compensation: $19$24/hour commensurate with licensure and experience

Position Summary:

We are seeking an experienced veterinary professional to serve as a Veterinary Patient Care& Medical position will help bridge communication between our clients veterinarians technicians
pharmacies and patient-care team while ensuring important medical follow-up tasks are completedaccurately and is an ideal position for an experienced veterinary assistant technician or veterinaryCSR with strong medical knowledge who enjoys client communication organization andfollowing patient care from start to finish.

Who Were Looking For
We need someone who understands veterinary medicine well enough to recognize what needsattention what can be handled independently and what needs to go directly to aveterinarian or right person is proactive organized comfortable communicating with clients and doesntallow medical requests to sit goal of this position is simple: close the a client calls about medication results follow-up care or a medical question we wantsomeone helping ensure that request reaches the correct person gets completed isdocumented and doesnt disappear into a pile of unfinished callbacks.

PrimaryResponsibilities:

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations as
  directed by the medical team.
• Track outstanding medical communications to ensure clients receive appropriate
  follow-up.
• Contact clients regarding overdue medical recommendations or required follow-up care.
  Help coordinate rechecks and follow-up appointments when appropriate.
• Document all client communications accurately in the patients medical record.
• Review incoming medical records and route important information to the appropriate
  team member.
• Assist veterinarians and technicians with administrative medical tasks that do not require
  direct patient care.
• Identify outstanding tasks and proactively follow them through completion.
• Work closely with the CSR technician and veterinarian teams to prevent communication
  gaps.
• Help improve the hospitals overall client communication and continuity of patient care

Qualifications:

• 3 years of veterinary medicine experience strongly preferred.
• Previous veterinary assistant technician LVT/RVT/CVT or experienced veterinary CSRbackground preferred.
• Strong understanding of veterinary terminology medications preventative carediagnostics and common treatment recommendations.
• Excellent telephone and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable managing multiple open tasks and following them through completion.
• Ability to communicate professionally with clients regarding medical information whilerecognizing when questions must be escalated to a veterinarian.
• Experience working with veterinary practice-management software preferred.
• Detail-oriented with strong medical-record documentation skills.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical dental and vision addition employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off paidholidaysand access to employeeassistanceprogram.

Ready to Learn More

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.