Enter a job title or keyword
Veterinary Customer Support Representative
Job Location:
Job Location:
Philadelphia, PA - USA
Hourly Salary:
USD 18 - 24
Hourly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Veterinary Client Support Representative (CSR)
Do you have a passion for animals and a talent for delivering exceptional customer service Were looking for a compassionate organized Veterinary Client Service Representative to be the welcoming face of our hospital.
In this role youll help create an outstanding experience for every client and patient by providing friendly efficient service while supporting our veterinarians and medical team. Whether youre greeting clients coordinating appointments or assisting with specialty referrals youll play an essential role in helping our hospital run smoothly.
Some of the responsibilities you will own in this role:
- Serve as the first point of contact for clients in person over the phone and via email
- Schedule appointments and coordinate specialty and referral cases
- Welcome clients manage patient check-in and check-out and process payments accurately
- Answer phones and obtain patient history and visit information
- Communicate patient arrivals and treatment needs with veterinarians and technicians
- Assist clients with prescription refills prescription diets and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and enter information into our practice management software
- Communicate professionally with clients referring veterinarians and our medical team
- Maintain a calm empathetic and solutions-focused approach in a fast-paced environment
- Support an exceptional client experience through teamwork organization and attention to detail
This description is not intended to be a complete list of responsibilities. Duties may be assigned or modified as business needs evolve.
Preferred Qualifications
- Have previous customer service experience (veterinary medical healthcare or hospitality preferred)
- Have experience in a veterinary hospital or animal care setting (preferred)
- Are compassionate organized detail-oriented and an excellent communicator
- Enjoy building relationships with clients while providing an exceptional client experience
- Can multitask stay calm under pressure and thrive in a fast-paced environment
- Are comfortable using computers and learning new software including veterinary practice management systems such as ezyVet (preferred)
- Have knowledge of veterinary terminology or referral/specialty hospital experience (preferred)
- Love working with both people and animals and enjoy being part of a collaborative team-oriented workplace
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Required Experience:
Unclear Seniority
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
