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Veterinary Client Service Representative
Job Location:
Job Location:
Philadelphia, PA - USA
Hourly Salary:
USD 18 - 21
Hourly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you passionate about pets people and delivering exceptional customer service
2nd Street Animal Hospital is seeking a compassionate organized and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphias vibrant Northern Liberties neighborhood.
As the first and last person our clients interact with youll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative fast-paced veterinary hospital. If you enjoy building relationships thrive in a team environment and love helping pets and the people who love them wed love to meet you!
Why Join 2nd Street Animal Hospital
2nd Street Animal Hospital is an AAHA-accredited Fear Free Certified eco-friendly veterinary hospital providing exceptional care for dogs cats birds exotic pets and small mammals. Our state-of-the-art facility offers advanced surgery comprehensive diagnostics preventive care dentistry and specialized medicine allowing our team to practice high-quality veterinary medicine every day.
As part of Innovetive Petcare youll enjoy the close-knit culture of a locally trusted hospital backed by the resources professional development and career opportunities of a growing national veterinary network.
What Youll Do
As a Veterinary Customer Service Representative you will:
- Create a welcoming compassionate experience for every client and patient.
- Answer multi-line phones emails and client inquiries professionally and efficiently.
- Schedule wellness sick surgical specialty and referral appointments.
- Check patients in and out while maintaining accurate electronic medical records.
- Review medical records to communicate doctor-approved treatment plans estimates discharge instructions and follow-up recommendations.
- Process payments and maintain accurate financial documentation.
- Coordinate communication between clients veterinarians specialists and referring hospitals.
- Recognize when medical questions require assistance from the veterinary team.
- Maintain organized medical records and document all client interactions accurately.
- Support daily hospital operations through administrative and front desk responsibilities.
- Help create a positive collaborative workplace culture centered on outstanding patient care and client service.
What Were Looking For
Were seeking someone who:
- Has previous customer service experience in veterinary medicine healthcare hospitality or another client-focused industry.
- Communicates with professionalism empathy and confidence.
- Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries.
- Is highly organized dependable and detail-oriented.
- Thrives in a fast-paced environment while successfully multitasking.
- Enjoys working both independently and collaboratively.
- Has a genuine passion for animals and delivering exceptional client experiences.
Preferred Qualifications
- Veterinary receptionist or veterinary client service experience.
- Experience working in an animal hospital veterinary clinic or healthcare setting.
- Familiarity with veterinary practice management software such as ezyVet or similar systems.
- Experience scheduling appointments and managing multi-line phone systems.
- Basic knowledge of veterinary terminology.
Benefits
We believe in investing in our team members and supporting both personal and professional growth.
Our benefits include:
- Competitive compensation
- Medical dental and vision insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Employee pet care discounts
- Continuing education and professional development opportunities
- Career advancement within Innovetive Petcare
- Supportive collaborative team culture
Career Growth & Professional Development
Were committed to helping you build a long-term veterinary careernot just find your next job. Through our structured career development programs Veterinary Assistants Veterinary Technicians and Client Service Representatives have a clear pathway for advancement with tiered skill levels hands-on learning mentorship and defined career progression. Team members also receive access to atDove an industry-leading veterinary education platform offering hundreds of courses to strengthen clinical skills client communication leadership and professional development. Whether youre just starting your veterinary career or looking to advance to the next level well invest in your growth every step of the way.
Join Our Team
If youre looking for a veterinary customer service career where you can make a meaningful impact while growing professionally wed love to hear from you. Apply today and become part of a team thats committed to exceptional medicine outstanding client service and a positive workplace culture.
Required Experience:
Unclear Seniority
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
