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Veterinary Client Coordinator Part-Time
Job Location:
Job Location:
Chattanooga, TN - USA
Hourly Salary:
USD 17 - 20
Hourly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
12 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join Our Team as a Veterinary Client Coordinator
Are you passionate about helping people during some of the most difficult moments they experience with their pets Were looking for a compassionate emotionally intelligent Veterinary Client Coordinator to serve as the bridge between our medical team and pet families in our fast-paced 24/7 emergency and specialty veterinary hospital.
In this unique client-facing role youll provide guidance through treatment plans explain medical estimates assist with payment options and support families during end-of-life decisions with empathy professionalism and kindness.
If you thrive in veterinary medicine excel at communication and want to make a meaningful difference every day wed love to meet you.
Schedule: Part-time Saturday and Sunday from 2:00 PM to 2:00 AM.
Schedule: Part-time Saturday and Sunday from 2:00 PM to 2:00 AM.
Some of the responsibilities you will own in this role:
Client Care & Financial Coordination
- Review and explain medical and surgical treatment estimates in a clear compassionate manner.
- Help clients understand the veterinarians recommendations for diagnostics treatments and hospitalization.
- Discuss payment options and assist with financing applications such as CareCredit and Scratchpay.
- Collect deposits and process payments accurately and confidentially.
- Serve as the primary non-medical point of contact for families with hospitalized pets providing updates on treatment plans costs and estimate revisions under veterinary direction.
Compassionate End-of-Life Support
- Guide families through the euthanasia process with empathy and professionalism.
- Explain what to expect during humane euthanasia and answer questions with sensitivity.
- Review cremation services memorial keepsakes paw prints and aftercare options.
- Provide resources for families making quality-of-life decisions for aging or terminally ill pets.
- Prepare and maintain comfort rooms to provide a peaceful respectful environment for families saying goodbye.
Hospital Collaboration
- Partner closely with emergency veterinarians specialists veterinary technicians and client service teams to ensure seamless communication.
- Help resolve client concerns financial challenges and emotionally charged situations with patience and compassion.
- Maintain accurate documentation of treatment estimates financial agreements consent forms and euthanasia authorizations within the practice management system.
Qualifications
Required
- 23 years of experience in a veterinary hospital human healthcare setting hospice social work counseling or another client-focused medical environment.
- Excellent communication and customer service skills.
- Comfortable discussing medical estimates and handling large financial transactions.
- Strong emotional intelligence and the ability to remain calm during high-stress situations.
- Exceptional organizational skills and attention to detail.
- Ability to maintain professionalism while supporting grieving families.
Preferred
- Experience in an emergency or specialty veterinary hospital.
- Familiarity with veterinary software such as Instinct Weave Oliver or other veterinary practice management systems.
- Training or certification in veterinary grief counseling social work hospice or pet loss support.
What youll love
Every day offers the opportunity to make a meaningful impact on both pets and the people who love them. As a Veterinary Client Coordinator youll play an essential role in delivering exceptional client care while supporting our medical team during lifes most emotional moments.
Required Experience:
IC
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
