Enter a job title or keyword

Veterans Services Supervisor


Job Location:

Hartford County, CT - USA

Yearly Salary: $ 87040 - 110542
Posted: 4 August 2026 (30+ days ago)
Application Deadline: 1 November 2026
Vacancies: 1 Vacancy

Job Summary

Introduction

The Connecticut Department of Veterans Affairs (DVA) is seeking afulltime (40 hours/week) Veteran Services Supervisorfor the Office of Advocacy & Assistancein Rocky Hill.

Agency-Only Opportunity
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above (DVA) for at least six (6) months of full-time service or full-time equivalent service absent any applicable collective bargaining language and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Same Amazing Benefits You Already Have
Position Highlights
  • Supervises staff including assigning work providing training and conducting performance evaluations
  • Sets priorities oversees case management and performs regular onsite reviews
  • Develops statewide procedures policies standards and program materials
  • Leads community outreach intervention programs and resources for veterans
  • Conducts research into veteran needs and recommends legislative actions to improve benefits
  • Acts as liaison with other agencies and prepares reports correspondence and public presentations
Schedule
MondayFriday 1st shift
7:30 AM to 4:00 PM

About Us
The mission of the Connecticut DVA is to assist Connecticuts veterans across the spectrum of need to ensure each veteran and eligible family member receives the benefits and services they earned.

For over 140 years the Connecticut DVA has been caring for its veterans and their dependents. As a department we are a team of dedicated individuals who support our veterans and we believe in Serving Those Who Served.
Selection Plan

FOR ASSISTANCE IN APPLYING:

Check out ourApplicant Tips on How to Apply! Need more resources Visit ourApplicant Toolkitfor additional support throughout the recruitment process.

BEFORE YOU APPLY:

  • Note: Theonly wayto apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

  • Some email providers may experience delays or issues delivering messages. To avoid missing important updatessuch as referral questionnaires or interview scheduling linksplease check yourPersonal Status Boardregularly.
  • For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
  • Referral Questions:This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

QUESTIONS WERE HERE TO HELP:

Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Ben Beaudry at .

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Veterans Affairs this class is accountable for supervising Veterans Services Officers engaged in providing information and assistance to veterans their spouses or eligible dependents. Provides oversight and coordination of the Municipal Veterans Representative Program.
EXAMPLES OF DUTIES

  • Schedules assigns oversees and reviews work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and assesses needs on cases assigned to staff including on site visits on a regular basis;
  • Establishes and maintains procedures to be followed on a statewide basis;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units agencies and outside officials regarding agency policy and procedures;
  • Prepares reports and correspondence;
  • Plans and supervises development of resources and grants available to agency and veterans;
  • Develops and promotes programs for community outreach intervention and assistance for veterans;
  • Develops and conducts research into needs of veterans;
  • Plans development and distribution of programmatic materials;
  • Recommends legislative action necessary to enhance benefits for veterans;
  • Supervises a program of veteran representation at administrative hearings involving benefits and issues;
  • Makes public information presentations;
  • Performs related duties as required.
MUNICIPAL VETERANS REPRESENTATIVE PROGRAM:
  • Assists municipalities in implementing the Municipal Veterans Representative Program;
  • Maintains a registry of municipal veterans representatives;
  • Assists municipalities in obtaining grants or other funding for the municipal veterans representative program;
  • Conducts training for municipal veterans representatives;
  • Tracks annual municipal support to veterans;
  • Prepares and provides input to required reports;
  • Assists municipalities in conducting veteran outreach events;
  • Performs related duties as required.

KNOWLEDGE SKILL AND ABILITY
  • Considerable knowledge of
    • and ability to interpret and apply relevant state and federal laws statutes and regulations;
    • relevant agency policies and procedures;
    • veterans programs and resources;
  • Knowledge of
    • various social psychological and emotional factors which influence attitudes and behavior of veterans;
    • and ability to coordinate available support and social services which provide assistance to veterans their spouses and eligible dependents;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to understand analyze interpret and apply complicated technical materials;
  • Supervisory ability;
  • Ability to utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of technical experience in assisting clients in finding qualifying for applying for or delivering social health care or veterans service programs involving direct client contact.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have involved the coordination of a program.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
  • A Masters degree in public health or social work may be substituted for one (1) additional year of the General Experience.
  • One (1) year of experience as a Veterans Services Officer currently or previously accredited by the U.S. Department of Veterans Affairs Office of General Counsel may be substituted for the General and Special Experience.
  • For state employees one (1) year of experience as a Veterans Services Officer may be substituted for the General and Special Experience.
PREFERRED QUALIFICATIONS
  • Experience collaborating with and working with team members across multiple locations
  • Experience providing guidance to colleagues on processes and best practices
  • Experience managing and evaluating a program of services
  • Experience coordinating public outreach events or ceremonies
SPECIAL REQUIREMENTS

  • Incumbents in this class must satisfy one (1) of the following requirements:
    • Served in time of war for at least ninety (90) days unless separated from service earlier because of a service connected disability;
    • Received honorable discharge from or released under honorable conditions from active service in the armed forces as defined in accordance with Section 27-103 of the Connecticut General Statutes; or
    • Awarded the Armed Forces Expeditionary Medal for service by the armed forces.
  • Incumbents in this class will be required to complete a course in veterans benefits within one (1) year of employment and must be accredited by the U.S. Department of Veterans Affairs.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operators license.
  • Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.


Required Experience:

Manager


About Company

Company Logo

CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more

View Profile View Profile