Veterans Assistance Specialist (LANG)

At the Louisiana Department of Veterans Affairs (LDVA) our mission is to honor and serve Louisianas veterans and their families. We do this by connecting them to the benefits theyve earned providing dedicated support and enhancing their quality of life through compassionate service across the state.

• Accepting Direction:The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively:The ability to convey information ideas and emotions using structured communication methods that promote understanding and engagement.
• Displaying Expertise:The ability to demonstrate specialized knowledge skills and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism:The ability to uphold workplace standards through consistent conduct responsible communication and consideration for others.
• Driving Results:The ability to set and pursue goals maintain focus amid competing demands and deliver results.
• Focusing on Customers:The ability to understand and meet the needs preferences and experiences of internal and external customers.
• Following Policies and Procedures:The ability to follow reinforce adapt or develop policies and procedures to maintain compliance with federal and state legal requirements State Civil Service rules and organizational policies.
• Leveraging Technology:The ability to use digital tools systems and emerging technologies to improve efficiency and effectiveness.
• Thinking Critically:The ability to analyze information objectively identify connections across sources and form logical well-supported conclusions.

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active full-time basis and meet one of the following qualification requirements:

Five years of experience in veterans service work public benefits claims examining social services or human resources; OR

Six years of full-time experience in any field plus two years of experience in veterans service work public benefits claims examining social services or human resources; OR

A bachelors degree plus two years of experience in veterans service work public benefits claims examining social services or human resources; OR

A masters degree plus one year of experience in veterans service work public benefits claims examining social services or human resources.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

As a Veterans Assistance Specialist youll help create a positive experience for every person who walks through our this role you will:

• Review individual case files following the U.S. Department of Veterans Affairs rating action to determine compliance with current laws rules and regulations as outlined in U.S. Court of Appeals for Veterans Claims decisions.
• Examine medical information including but not limited to service medical records physical examinations hospital reports and post-operative reports and determines degree of residual disability for comparison with U.S. Department of Veterans Affairs assignment.
• Initiates formal appellant proceedings and/or otherwise advises the claimant take specific action to obtain proper rating as necessary.
• Participate in veterans outreach functions to promote public interest and awareness as requested by veterans organizations or the LDVA Administrative Staff

Position-Specific Details:

Appointment Type:Promotional - open only to current permanent LDVA employees

Career Progression: This position does notparticipate in CPG.

Work Schedule:Work hours are 8:00 AM to 4:30 PM Monday - Friday.

Compensation:The starting pay for this position is $24.35/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.