Vet Consultation Services Technician

No Relocation Assistance Offered
Job Number#173864 - Overland Park Kansas United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

At Hills we have a purpose to transform the lives of millions of pet families through pioneering innovation science-led nutrition and the best and brightest people. If youre interested in work that matters fueled by passion for pets we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition thats a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand knowledge is our first ingredient with 220 veterinarians PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

Hills Vet Consultation Services Technician partners with vet consultation services consulting Clinicians to provide technical services in nutritional counseling and Hills product support to veterinary healthcare professionals in North America and as well as support our internal Hills employees. This position reinforces the appropriate usage awareness and endorsement of Hills products in dietary addition this position receives feedback from Hills customers and communicates that feedback to the company.

Responsibilities:

• Respond to inquiries and complaints via phone calls and emails from veterinary professionals and Hills employees
  
  

• Assess the contacts needs to determine the first step in answering questions and call deposition. Techs can provide product information and feeding details for non-complicated cases.
  
  

• Provide Veterinary Health Care Team members with support on company policies and service procedures
  
  

• Action follow-up items to ensure the customers needs are met
  
  

• Provide information relative to Hills product changes new products attributes and current marketing promotional information.
  
  

• Maintain technical knowledge and professional certifications to assure high standards for accurate and consistent responses to internal and external customers.
  
  

• Participate in presentations of VCS services and case consults participate in projects and collaborate with other departments on engagement activities which add value to the business while developing career skills and relationships across the organization.
  
  

• Performs other duties as assigned
  
  
  
  

Required Qualifications:

• Associates Degree

• Credentialed Veterinary Technician with an active license
  

• 2 years of clinical experience in a veterinarian environment

• Experience in typing while talking to document calls

• Experience with Google Suites MS Word and Excel

• Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirements based on dietary caloric density.
  
  

Preferred Qualifications:

• Bachelors Degree

• Excellent Communication and writing skills

• Strong relationship building and teamwork skills

Compensation and Benefits
Salary Range $52800.00 - $72000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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