Venue IT Representative

Job Summary:

WHO ARE WE

Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50000 events annually for nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information visit.

THE JOB

As a Venue IT Support Representative you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic is a Seasonal/ Part-time role that can require anywhere from 20-30 hours per week. Primary working months are March-November but there may be needs outside of that window.

WHAT THIS ROLE WILL DO

• Provide onsite IT troubleshooting assistance as needed to venue administrative operations and production staff.

• Identify track and help to resolve persistent issues and ensure venue technology problems issues or needs are reported to appropriate remote support or service delivery teams following established escalation procedures.

• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

• Be the onsite contact and provide guided access for visiting IT service or support providers

• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on day of show.

• Provide proactive day of show IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

• Assist with deployment inventory management and maintenance of onsite IT equipment including POS terminals.

• Develop demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.

• Participate as needed with seasonal IT preparation and validation as well as shutdown and winterization.

• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

WHAT THIS PERSON WILL BRING

• Experience with and in-depth knowledge of Apple iOS MS Windows and network technologies is preferred

• Strong communication skills (oral and written) paired with a professional communication style

• Self-motivated capable of independent reasoning and troubleshooting

• Highly organized and strong attention to detail

• Must be a reliable and dependable team player with ability to work independently and under little supervision

• Must be able to adapt to a constantly changing and at times stressful work environment

• This position requires flexibility with scheduling including the ability to accommodate evening and weekend on-call shifts holidays as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.

• (Note: Shifts may change to meet business needs).

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.