Vendor Manager

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Companys brands: Budget Blinds The Tailored Closet PremierGarage Kitchen Tune-Up Bath Tune-Up Two Maids Bark and Mane and Lightspeed Restoration are consistently rated at the top of their categories and supported by more than 2500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises a family-owned professionally managed diversified automotive company.

A few of the Companys many accolades and awards include:

• Entrepreneurs Franchise 500
• Entrepreneurs Franchise 500 Best in Category
• Entrepreneurs Top Low-Cost Franchise
• Entrepreneurs Top New & Emerging Franchises
• Entrepreneurs Top Home-based Franchises
• Entrepreneurs Top 100 Global Franchises

You can learn more about Home Franchise Concepts on ourCareers page.

Summary

The Vendor Manager supports franchisee success through effective vendor relationship management vendor program administration and cross-functional collaboration.

Serving as the primary liaison between vendors franchisees and internal teams this role supports vendor performance program compliance and issue resolution while helping ensure franchisees receive exceptional value service and support.

This is a hands-on execution-focused role ideal for an individual who thrives in a fast-paced environment enjoys building relationships and is passionate about supporting franchisee success.

Supervisory Responsibilities

• This position has no direct reports

Duties and Responsibilities:

Vendor Relationship Management

• Manage day-to-day vendor relationships and communications.
• Build and maintain vendor partnerships that drive competitive pricing quality service and overall value for franchisees.
• Coordinate vendor onboarding program implementation and communications related to vendor programs products and supply chain updates.
• Coordinate and lead recurring vendor meetings such as monthly check-in meetings and/or quarterly business reviews focused on performance issues opportunities and alignment.
• Monitor vendor performance metrics and identify opportunities to improve service quality and overall program effectiveness.

Vendor Program Administration & Reporting

• Support procurement operations by maintaining established processes systems documentation and vendor records to ensure operational consistency and data accuracy.
• Administer vendor programs including pricing updates rebates incentives promotions and related documentation ensuring timely communication and execution across the network.
• Maintain vendor agreements compliance records and accurate vendor product pricing and program information across company systems.
• Prepare and analyze vendor sales performance reports identifying trends risks opportunities and forecasting insights to support vendor program performance and continuous improvement.

Product Enablement & Cross-Functional Collaboration

• Maintain product vendor and program resources that support franchisee sales and operational success.
• Support the development and maintenance of vendor resources that enhance franchisee product knowledge and compliance with brand standards.
• Communicate and support the rollout of vendor-related initiatives product launches and program updates across the franchise network.
• Partner with internal teams to ensure vendor programs resources and communications are executed effectively.
• Stay informed on industry trends and vendor developments and share relevant insights with internal stakeholders.

Franchisee Support & Vendor Issue Resolution

• Serve as a key resource for franchisees regarding vendor-related concerns and operational matters.
• Coordinate with vendors and internal stakeholders to resolve service issues order discrepancies shipment delays pricing concerns warranty claims and other vendor-related challenges.
• Advocate for franchisees while maintaining productive vendor relationships.
• Identify recurring issues and recommend opportunities to improve vendor performance and franchisee satisfaction.

Convention & Vendor Engagement

• Coordinate and oversee vendor participation in conventions expos webinars regional meetings and other franchise events.
• Present procurement and vendor management strategies initiatives and performance updates during annual convention general sessions.

Additional Responsibilities

• Travel nationally as needed to attend vendor meetings conventions and training events.
• Perform other duties and responsibilities as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal relationship-building and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to prioritize tasks manage competing demands and work effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and related business software applications.

Education and Experience

• Bachelors degree in related field preferred
• At least five years in vendor management vendor relations procurement or a related field

Physical and Workplace Requirements

• Light-duty work environment primarily office-based with minimal physical exertion.â
• Ability to sit for extended periods while working on a computer.â
• Occasional standing or walking for presentations or facilitation.â
• Ability to lift and carry up to 25 lbs occasionally.â
• Hybrid model Work from the office on Tues/Wed/Thurs and from home on Mon/Fri.â
• May require travel.

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical dental and vision insurance Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two addition we provide 10 paid holidays 8 paid hours for associates to volunteer in their community and open time off to support work-life balance. During the interview process our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.

DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact HFCs Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.

#HiringHFC

#LI-Hybrid

Required Experience:

Manager