Vending Field Tech

• Job Summary:

  The S&S Asset Management Systems (SSAMS) organization providessupport and implementation for businessVMI(Vendor-Managed Inventory)programs.

  TheSSAMS Field Techisresponsible forinstallation servicerepairand occasionally replenishmentofvending machines. This includes butisnot limited to hardware software and data communication devices.

  This position must be able toobtain and maintain a valid TWIC cardand pass safety trainingand background check/drug screeningrequirements as needed.

  This is an on-call position and must be available for rotational off-hourand weekend support.

  Reasonable Accommodations Statement

  To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  Essential Duties and Responsibilities:The primary role of this position is to manage and complete jobs according to established requirements and processes. Maintain efficient completed job documentation and monitor assigned jobs from start to finish. Follow all safety procedures on the job sites. Monitor all aspects of assigned jobs to ensure customer needs are met.

  1. Operations/Support(60%)
  • Implement policies and support actions plans made by Department Manager.
  • Work directly with customers to troubleshootissues in a timely manner.
  • Resolve vending issues remotely and on-site as necessary in a timely manner.
  • Provide support for all SSAMS solutions (e.g. Tool RoomEturns FMSFIELDiD etc.)
  • Contact manufacturers and/or support vendors as necessary to resolve bugs and defects.
  • Log and track vending incidentsand/or requestin the ticketing system.
  • Process adds changes and removal of items in vending closelywith the SSAMS WarehouseSupervisor to process adds changes and removal of items in vending machines. (e.g. Eclipse->AutoCrib-VMI)
  • Provide support for SSAMSWarehouse staff with regards to vending orders and vending machine malfunctions.
  • Maintain vending machine parts inventory. Place orders as necessary and perform routinephysicalinventory of assets.
  • Perform vending machine cycle counts when necessary.
  • Assure safe operation of assigned vehicle by completing vehicle safety checks.
  1. StaffTraining(10%)
  • Providein depth on-handsfunctional and technical trainingto vending technicians.
  • Provide basic training for S&S staff to support customers.
  • Maintain yearly certification of the AutoCribsoftware and hardware.
  1. VendingMachinePreventiveMaintenance(20%)
  • Perform basic hardware maintenance on vending machines.
  • Observe mechanical devices in operation and asses to locate causes of trouble.
  • Lubricate and clean parts.
  • Start up and operate devices to test their performance.
  • Perform basic vending software maintenance as needed.
  • Perform physical inventory and adjustment.
  • Perform calibration as needed.
  • Assure VMI areas are clean and presentable
  • Maintains signage and product labeling
  • Assure areas and equipment are cleaned regularly
  1. Project Support(10%)
  • Participate in project meetings and lead projects related to vending machine solutions.

  OtherSupervisory Responsibilities:

• N/A

  Job Requirements:

  Education/Experience:

  • High School Diploma.
  • Advancedcomputerskillspreferred(e.g. MS Office suite .NET AutoCrib).
  • Hands-onvending machine repairexperience;industrial vending machines preferred.

Physical demands: While performing the duties of this job the employee is required to stand for long periods of time; handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools power tools air tools nuts bolts electronic controls and other small parts; sit; bend; climb; use hands to finger handle or feel objects tools or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Work environment: While performing the duties of this job the employee is exposed to loud noise dust fumes and oil.

Total Safety and its subsidiaries afford equal opportunity in employment to all individuals regardless of race color religion sex age national origin pregnancy familial status disability status veteran status citizenship status genetic information or any other characteristic protected under Federal State or Local law. Total Safety is an Equal Opportunity Employer.