Vehicle Titling & Licensing Branch Manager Eagle

Eagle County Government is seeking a hands-on professional leader to serve as the Vehicle Titling & Licensing Branch Manager for the Clerk & Recorder department at the Eagle Office. Operating with significant autonomy this role is responsible for directing the daily operations of the branch office and leading a high-performing team.

The Branch Manager ensures that all Motor Vehicle title and registration transactions financial deposits and customer interactions strictly adhere to Colorado Revised Statutes state guidelines and internal office policies. This position requires a collaborative approach working closely with fellow branch managers and executive leadership to align workflows and maintain a unified county-wide service standard.

Hiring Range: $82000 - $100359. The max pay for this position is $118792.

Applicants are encouraged to apply by 5pm on Friday July 17th however the job will be posted until filled.

Schedule: Office Hours are Monday - Friday 8 a.m. - 5 p.m. (A flexible work arrangement may be available).

*Employee Housing may be available

• Branch Operations: Oversee daily operations including on-time opening/closing transaction accuracy back-office workflows and central inventory management.
• Team Leadership & Performance: Train coach and evaluate branch staff in customer service excellence complex transaction processing and cash handling. Set performance goals and provide real-time constructive feedback.
• Staff Scheduling & Coverage: Coordinate branch work schedules leave requests and shared motor vehicle calendars to ensure proper office coverage and accommodate fluctuating workflow demands.
• Fiscal Accountability: Ensure correct execution of opening closing and deposit procedures. Perform weekly fiscal audits and resolve financial discrepancies in coordination with the Fiscal Technician.
• Customer & Conflict Resolution: Address complex customer service inquiries and resolve disputes with a high degree of tact courtesy and professionalism.
• Compliance & Statutory Knowledge: Maintain and apply up-to-date knowledge of state and federal laws relating to motor vehicles elections voter registration recording and the issuance of marriage licenses.
• Process Improvement: Assess operational bottlenecks and support the implementation of proactive data-driven strategies to streamline workflows and enhance the customer experience.

• Experience: At least four (4) years of progressively responsible experience related to the interpretation and application of complex regulations financial management customer service or a related field.
• Preferred Experience: Prior supervisory experience is preferred. Two (2) years of experience working in a Colorado county Motor Vehicle department is highly preferred.
• Technical & Mathematical Skills: Proficiency in Microsoft Office Suite Google Suite and the mathematical acumen required for workplace financial functions. Demonstrated capability to master specialized complex state motor vehicle and recording database programs.
• Communication & Resilience: Exceptional verbal and written communication skills. Proven ability to multi-task under pressure and remain professional calm and solution-oriented during frequent interruptions.

This position will be expected to travel independently to various locations throughout the Eagle River Valley and Roaring Fork Valley to support employees attend hearings and events and participate in other work-related activities. A valid Colorado Drivers license is preferred but not required; however any employee electing to operate a personal or county vehicle for official county business must possess a valid drivers license and successfully pass a background and motor vehicle record (MVR) check.

See full job description here

Culture & Benefits

Working in local government is one of the best career paths in the mountains. Your Career will Soar with Eagle County. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022 Culture of flexibility and support for mental health/wellness. Check out more awards here.
• Purpose! A modern values-driven workplace with more than 550 employees embracing a welcoming culture supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities FREE CMC classes and Tuition reimbursement.
• Future focused with our Strategic Plan on improving housing climate change and more.
• As a certified healthy workplace our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements paid volunteer time and daytime fitness classes/bike rides.

Great benefits! See the details

• Comprehensive and low-cost medical dental and vision insurance (as low as $85/month for employees only)
• Wellness program where you can earn cash or extra days off
• 13 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Relocation & Housing Information

Required Experience:

Manager