Vacancies Technical Service Business Partner
Job Location:
Strongsville, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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Technical Service Business Partner (TSBP) for FCG Coatings business: Food Closures and General Line.
Preferably located in Ohio (candidates in other Midwest locations will be considered)
This role owns the customer relationship and success of AkzoNobel at their specific location delivering excellent on site face to face service to our customers in all product groups by providing Technical Service functional excellence delivering operational improvement driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams.
Enabling Key Account Managers and Sales Managers through proactive collection of market intelligence both opportunities and threats through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered.
Technical Service Functional Excellence
Delivering technical service in line with strategy for all accounts within all product groups ensuring Technical Service Functional excellence and customer satisfaction.
Builds technical service excellence through continuous improvement of own technical skills and capabilities develop understanding of all Metal Coating Products to enable transfer between customers and when required
Develop implement and/or optimize work processes and systems including equipment installation and modification ensuring customers are able to run more efficiently and improve their operations
Undertake regular audits and provide customer employee training as appropriate
Ability to identify opportunities to reduce customer operating costs
Ability to solve tech issues both process and product within all product groups
Hand over PSO/RD&I any product activity/modification
Maintain good levels of expertise
Business Partnering
Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects strategies and action plans
Understand the customers needs and apply expertise and knowledge to provide optimum level of service
Support KAMs Sales Managers Account Managers and customer by proactively answering questions and dealing with complaints when able or taking ownership for resolution and feedback
Engage in customer meetings / events as appropriate
Competence to manage claims small stuff accountability
Consignment stock all activities that happen at customer plant
Utilize knowledge networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues
Ability to capture compatible activities and analyses them
Identification of Sales Leads / Business Development
Support KAM / Sales Managers/ Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering
Actively utilize relationships within customer to promote AkzoNobel Metal Coatings and understand our profile against our competitors within their business
Attend business review identify sell and circle back
Focus on resale process working to improve the process
Ability to quantify the value of benefits of the improvement they have bought
Large scope of tech sales role
Demand forecast for plant
Teamwork
Work closely with sales marketing and RD&I in delivering technical services initiatives for accounts within all product group areas of Metal Coatings.
Own trials at customer in partnership with KAM/Sales Manager and RD&I
Bachelors degree preferred
3 5 years experience in sales / metal coatings applications technical sales and support
Strong interpersonal and written communication skills
Posssess an aptitude for problem solving and a drive for continuous improvement
Training and facilitation skills in an industrial environment
Proficient in basic MS Applications
75% travel
Salary range for this role is: $85000 to $95.000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
- Remote position
- Benefits beginning Day 1
- Vehicle allowance - $650 monthly
- 401K retirement savings with 6% company match
- Annual bonus upto 15%
- Medical insurance with HSA
- Dental Vision Life AD&D benefits
- Generous vacation personal and holiday pay. (20 day PTO 11 paid holidays)
- Tuition Reimbursement
- Career growth opportunities
- Active Diversity and Inclusion NetworksEmployee referral bonus
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID: #LI-SS1
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
