Vacancies Bilingual Field Support Coordinator (Chromascan Tinting Operation)

As part of the Americas Chromascan Team the Field Support Coordinator serves as the primary point of contact for operators and distributor site management across the region. The role is central to the smooth running of the Chromascan Operations (CO) combining frontline helpdesk triage user training and distributor liaison with structured oversight of regional BI dashboards site profiles and operational KPIs.

Beyond day-to-day support the role takes ownership of equipment service tracking training records and SOP maintenance. It also leads claims and complaint investigations contributes to field inspections site audits and repairs and supports related purchasing activities making it a key enabler of operational quality and capacity throughout the Americas.

Technical Support & Field Operations

• Serve as the first point of contact for Level 2 equipment and IT issues; resolve all Level 1 software and hardware issues and document outcomes in the helpdesk tracker in collaboration with the Operations Specialist.
• Support field auditing processes for Chromascan Operations (corporate and third-party) including scoring reporting and action plan tracking.
• Facilitate the formulation of the software update program with particular focus on third-party sites.

Data Reporting & Process Management

• Maintain all BI dashboards site intelligence trackers (including spare parts stock) and site service schedules.
• Perform regular reviews and updates of CO Standard Operating Procedures and associated documentation including Operator Training Matrices and Equipment Health Cards.
• Assist with Case Management as investigator and drafter of Root Cause Analysis (RCA) reports on behalf of the team.

Distributor & Site Support

• Act as the sole point of contact for order processing covering tint room supplies production equipment IT equipment and miscellaneous site requirements.
• Assist Chromascan Distributors with order management and semi-annual production reporting.
• Support new site setup processes including location registration IT prerequisite checks and software deployment.

Education & Experience

• Technical education in IT Business Physics or Chemistry (Associates degree minimum).
• 12 years of project management and cross-functional project experience required.

Technical Skills

• Proficient in MS Office applications; strong working knowledge of BI and reporting tools.
• Familiarity with Project Management tools and Visio or mapping/CAD software (CAD preferred).
• Basic knowledge of IT databases with SQL experience particularly valued

Personal Attributes & Interpersonal Skills

• Effective communication skills written verbal and presentation with the ability to engage effectively across multiple levels and functions including customers.
• Initiative-taking and enthusiastic with a strong safety mindset.
• Collaborative team player with experience in service-based operations (desirable).
• Adaptable and solutions-focused with a practical approach to problem-solving.

Other Requirements

• Ability to travel internationally (Canada and Mexico on an occasional basis).
• Working knowledge of Spanish required; fluency preferred.

Base salary range for this role is: $65000 to $75000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

401K retirement savings with 6% company match
Eligible for annual bonus
Medical insurance with HSA
Dental Vision Life AD&D benefits
Generous vacation sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days