UX Research Operations Program Manager
Job Location:
Job Location:
Foster, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed quality compliance and product impact. This role sits at the intersection of research product data legal operations IT and vendor ecosystems.
The right person will be a strong cross-functional operator who can manage complex stakeholder relationships understand how research moves through the organization and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment vendor programs research data governance feedback pipelines insight systems and the mechanisms that help research drive product action.
In this role you will...
1. Research Operations Infrastructure
- Build and maintain the core systems workflows dashboards documentation and playbooks that support UX Research at scale.
- Identify operational gaps across study intake participant recruiting data handling feedback triage and insight activation.
- Create repeatable processes that help researchers work faster more consistently and with less operational friction.
2. Cross-Functional Program Management
- Partner closely with Research Product Design Legal Ops IT BizApps Data Support and external vendors.
- Manage stakeholder alignment resource coordination communication of process changes ownership transitions and operational risk.
- Build strong working knowledge of partner team workflows and use that understanding to connect people systems and decisions across the organization.
3. Participant Recruitment Vendor and Panel Operations
- Own participant recruitment operations across internal and external participant pools.
- Manage research vendors recruitment platforms fieldwork partners participant databases scheduling workflows and self-service recruiting processes.
- Improve recruitment speed quality reliability and compliance while ensuring researchers can access the right participants for the right studies.
4. Customer Feedback and Insight Operations
- Build and manage the systems that convert customer feedback and research findings into structured visible and actionable product signals.
- Support feedback pipelines dashboards tagging taxonomies AI-enabled classification research repositories and insight tracking workflows.
- Help ensure that insights do not remain passive documentation but are connected to owners decisions follow-up actions or product calls to action.
5. Research Data Governance and Compliance
- Manage workflows for PII restricted research data consent artifacts NDAs access control and data retention.
- Partner with Legal Privacy IT Security BizApps and research stakeholders to ensure research data is handled responsibly.
- Maintain clear documentation for data ownership system access compliance expectations and operational handoffs.
Qualifications
- 4 years of experience in program management research operations UX operations product operations technical program management or a related field.
- Experience managing cross-functional programs across research product data legal operations IT or external vendor teams.
- Working knowledge of UX Research workflows including participant recruitment study operations data handling and insight delivery.
- Experience building scalable processes tools dashboards documentation or operational systems.
- Strong stakeholder management communication and organizational skills.
- Sound judgment in handling sensitive data participant information privacy and compliance-related workflows.
Bonus Qualifications
- Experience working in a UX Research Human Factors Product Experience or Product Research organization.
- Experience with research vendors participant panels research repositories feedback systems or insight operations.
- Familiarity with tools such as Looker Salesforce Data Cloud Jira Confluence Figma UserInterviews Fieldwork or similar systems.
- Experience with AI-enabled feedback classification tagging taxonomies dashboards or customer feedback pipelines.
- Experience in autonomous vehicles robotics mobility AI products or other complex technical product environments.
- Ability to speak research product and systems connecting researcher needs product decisions and operational infrastructure.
$123000 - $168000 a year
Base Salary Range
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.
About Zoox
Zoox is developing the first ground-up fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics machine learning and design Zoox aims to provide the next generation of mobility-as-a-service in urban environments. Were looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to emailprotected or your assigned recruiter.
A Final Note:
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.
