UX Project Lead

Position Title & Code: UX Project Lead

Location: 200 I Street SE Washington DC 20003

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Specific Duties & Responsibilities:

• Support departments in digital service delivery improvement and implementation
• Lead a large-scale transformation that involves multiple stakeholders constituencies and agencies
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
• Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
• Create site maps flow diagrams storyboards wireframes showcasing interaction flows information architecture and designs to combat these pain points and improve the hiring experience
• Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing refinement and implementation of those designs
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications:

• Bachelors Degree and/or relevant practical experience in user experience human-centered design collaborative solution creation visual communication and implementation skill sets
• 10 years of professional level experience in a relevant field
• Expertise in human centered design innovation UX design and visual design included design research data synthesis co-creation prototyping testing iteration and implementation
• Demonstrated ability in managing complex digital design and implementation projects in a government environment
• Demonstrated ability conducting user research and translating raw data into insights
• Demonstrated ability to display large amounts of information in simple easy to understand formats
• Ability to work both independently and cooperatively within a team leveraging other team members work and abilities
• Strong interpersonal skills with an ability to build good relationships with teammates city staff and diverse community stakeholders.
• Experience facilitating workshops and other meetings with senior-level stakeholders
• Demonstrated ability to summarize and explain complex situations in both written and verbal form
• Strong desire to improve local government services
• High resilience and patience in working with people of varying levels of interest in digital service redesign
• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
• Superior organizational skills and ability to set priorities and respond quickly as priorities change
• Familiarity with PeopleSoft (preferred but not mandatory)
• Familiarity with HTML
• Proficiency in Figma Miro Adobe Sketch (or equivalent etc) MS Word MS Excel MS Outlook

Work Schedule / Environment:

• In the office four days a week between Monday Friday 8 AM - 5 PM
• Rare occasions of before/after-hours work will be needed to capture certain research opportunities
• Office Location: 200 I St. SE Washington DC 20003

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)