Usher

Position Title:Usher

Department: Guest Services

Reports To: House Manager

Range:$15.25 - $17.00/hr non-exempt (commensurate with experience)

Company Description

At Ravinia we believe in the transformative power of shared live-music moments and their ability to inspire individuals strengthen communities and foster a more connected world.

Beyond presenting outstanding performances by the worlds greatest musicians our mission as a not-for-profit organization is to develop broader more diverse audiences and performers in the music industry with our Reach Teach Play community engagement and education programs our Steans Institutes collaborative and experiential artistic training programs and more. Together Ravinias initiatives serve tens of thousands of students families and emerging professional musicians.

Our 36-acre park is home to North Americas longest-running outdoor music festival and its most artistically diverse. Over 100 different events featuring a mix of classical rock pop jazz R&B indie and country performers make up a typical summer season across our open-air and indoor stages including the annual residency of the Chicago Symphony Orchestra.

Position Summary:

The Ravinia guest experience extends far beyond the performance on stage. Our beautiful and welcoming park is central to what makes attending a concert at Ravinia truly special. From morning to night every team member plays a vital role in creating an exceptional live music experience.

The Usher serves as a key frontline representative of Ravinia responsible for welcoming guests providing directional assistance and ensuring a safe and enjoyable environment. This role requires strong customer service skills attention to detail and the ability to engage positively with a diverse audience. Shifts may vary and can include hours from park opening through closing.

Key Responsibilities

• Greet and welcome guests at venue entry points in a friendly and professional manner

• Assist guests with locating their seats by interpreting ticket information and venue seating maps

• Provide accurate information about park amenities directions and event logistics

• Enforce Ravinia policies and procedures in a respectful and consistent manner
  

• Support post-event duties including maintaining cleanliness of seating areas

• Respond to guest inquiries and concerns with professionalism and a solutions-oriented approach

Qualifications

• Strong customer service and interpersonal communication skills

• Ability to handle guest concerns with empathy and professionalism

• Willingness to learn and take direction in a fast-paced environment

• Flexible availability including evenings weekends and holidays

• Must be at least 16 years of age

Work Environment

• The Ravinia season runs from July through September. Priority in hiring will be given to applicants who are available to work the entire season.

• This position is outdoors and in all weather conditions with prolonged periods of standing and/or walking.

• It requires mostly afternoon/evening hours. Applicants must be available for both weekday and weekend hours.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer Ravinia strongly believes that diversity of backgrounds experiences and perspectives is essential to our success and we strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal state or local law. We encourage individuals of all identities and abilities to apply.