UserAccount Customer Care Coordinator

Mission of the Role

This position will work out of our new campus in Bloomington MN (accross from Mall of America and MSP Airport). This position will work Monday - Thursday in-office remote on Fridays with a schedule of 8am - 5pm.

The Customer Care Coordinator is responsible for day-to-day operational support for internal manual tasks. A successful Coordinator will have a positive attitude with the ability to thrive in a team environment efficiently handling a high volume of internal Care administration tasks necessary to keep the Care team functioning at a high level to provide excellent Customer Experience.

Key Responsibilities

• Manages daily transactional requests such asReconfirmations and Invoice uploading into various customer third party portals

• Possess a working knowledge ofSAPand MS Dynamics 365 CRM

• Responsible for Outlook Inbox Sorting andTangroTagging functions

• Documents customer interactions andmaintainsaccount and order information in the customer resource manager (CRM) and enterprise resource planning (ERP) systems.

• Builds strong relationships that promote trust and confidence withthe team and otherinternal departments.

• Keeps Management informed of unresolved conflicts that adversely affect SICK customers and their experiences.

• Recommends internal process improvements and customer experience enhancements implementing change when called upon.
• Curious aboutSICK products and the industries we serve.
• Carries out other duties and responsibilities as may be assigned orrequired.

Key Qualifications

Education and Experience:

• High School diploma or equivalent

• Experience working in a corporate environment(preferred)

• Organization & Time Management

• • Ability to manage multiple priorities

• • Strong attention to detail and accuracy

• Communication Skills

• • Clear professional written communications

• • Strong verbal skills for internal/external interactions

• • Active listening and relationship management

• Technical & Systems Proficiency

• • MS Outlook

• • Excel

• • PowerPoint

• • Familiarity with shared drivesWebexand document management

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience skill set education performance licenses/certifications business needs and other job-related factors as permitted by law.

• Starting Base Annual Salary Range: $41110 - $61050