User Support Specialist

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

Compensation:

$49920 to $54080 / year

Job Summary:

Are you a people person looking to launch your career in Customer Experience The User Support Specialist (USA) role is your opportunity to build a meaningful career while doing what you do besthelping people and solving problems.

As the frontline voice ofUS Benefits & Engagement youll connect with users across phoneand digital channelsto deliver exceptional service experiences. This isnt just a supportjob;its a foundation-building role designed for high-potential individuals who want to grow with us. Youll receive structured training ongoing coaching and clear pathways to advance into senior support specialist or leadership roles.

What makes this role special:

• Growth-focused:We invest in developing our people with training and advancement opportunities

• Variety:Every day brings new challenges across multiple communication channels

• Impact:Your positive attitude and problem-solving skills directly improve our customers experience

• Team environment:Work alongside supportive colleagues and mentors who want you to succeed

If youre naturally friendly love helping people and are eager to build expertise in a professional environment we want to meet you.

Why JoinUS Benefits & Engagement

This isnt just another customer service job; its a launchpad for your career in Customer Experience.

What Youll Gain:

• Clear career path:Advancement opportunities from specialist to SeniorSpecialist Specialist/Lead Supervisor or other departmental paths

• Structured training:Comprehensive onboarding plus ongoing learning and development

• Supportive culture:Work with a team that celebrates wins and helps you grow

• Competitive benefits:Health insurance PTO 401(k) and more

• Stability & growth:Join a global leader in employee benefits and engagement solutions

• Real impact:Your work directly improves the experience of thousands of users

Our Commitment to You:
We believe in promoting from within. Many of our current team leads specialists and managers started exactly where youll startas User Support Associates. We invest in our people because your success is our success.

What Youll Do

• Connect with users dailythrough phoneanddigital channels via ticketing systems to resolve issues and answer questions

• Deliver exceptional serviceby meeting quality satisfaction and response time goals that ensure users feel heard and helped

• Document interactions thoroughlyto maintain accurate records and enable seamless follow-up

• Collaborate with your teamby escalating complex issues to Senior Associates Principals and Supervisors when needed

• Become a product expertby continuously learning about our solutions policies and best practices to educate and empower users

• Contribute to team successby taking on additional projects and responsibilities as needed

What Were Looking For

Personality & Attitude

• Naturally friendly and personable You genuinely enjoy talking to people and making their day better

• Positive attitude You stay upbeat even when facing challenges or difficult situations

• Professional demeanor You communicate clearly and represent our brand with pride

Skills:

• Customer focus You put the user first and take ownership of their experience

• Strong communication You express yourself clearly in writing and conversation

• Problem-solving mindset You think critically and creatively to find solutions

• Adaptability You embrace change learn quickly and adjust to new processes

• Process adherence You follow established procedures while knowing when to escalate

What You Bring

Required:

• A minimum of 1year of customer service or customer-facing experience(retail hospitality call center tech support or similar roles)

• High school diploma or equivalentcombination ofeducation and experience will be considered.

Preferred:

• Bachelors degree in a relevant field

• Experience with multi-channel support (phone email chat)

• Familiarity with CRM systems or ticketing platforms

• Previous experience in a metrics-driven environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able tolift upto 15 pounds at times

Interview Process:

• Phone Screen with member of the TA team
• First round interview with Hiring Manager
• Second round interview with member of the User Support Team
• Final round with Managing Director

Affirmative Action/EEO Statement:

Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race color religion sex sexual orientation gender identity national origin disability military and/or veteran status creed citizenship status age marital status and/or any other Federal State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process contact

Apply now and Vibe with Us!