User Engagement Engineer SME

Job Description:

Make an Impact Where Technology Meets National Security

Imagine a role where your technical expertise doesnt just improve software it transforms how intelligence professionals accomplish missions that matter. At Leidos youll work alongside some of the nations brightest engineers analysts and mission partners to deliver innovative capabilities that directly support an Intelligence Community customer.

As aUser Engagement Engineer Subject Matter Expert (SME) on theChinook Program youll serve as the critical bridge between mission users and technical teams ensuring cutting-edge geospatial and intelligence solutions are intuitive effective and aligned with evolving operational needs. If youre passionate about solving complex challenges collaborating with diverse stakeholders and shaping products that have real-world impact wed like to hear from you.

Position Summary

The User Engagement Engineer SME is responsible for driving user-centered engagement across the Chinook Program by partnering closely with Intelligence Community stakeholders system engineers developers product managers and mission users. This role ensures operational requirements are translated into actionable technical solutions while maximizing user adoption mission effectiveness and customer satisfaction.

The ideal candidate combines exceptional communication skills with strong technical knowledge systems thinking and experience supporting enterprise or Intelligence Community environments.

Position may be performed in the following locations below. Please note Gaithersburg MD is the programs primary work location.

• Gaithersburg MD

• Alexandria VA
• Chantilly VA
• Englewood CO
• St. Louis MO
• Tucson AZ

Clearance Level Required:

Top Secret with the ability to obtain SCI as well as a Polygraph.

Primary Responsibilities:

• Lead the development and execution ofuser engagement strategiesto enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.

• Work closely withcustomer stakeholders mission owners and technical teamsto understand user requirements workflows and pain points.
• Design and deliveruser training workshops and informational sessions tailored to different levels of users from operational personnel to senior leadership.
• Gather and analyze user feedback providing actionable insights to drive system improvements optimizations and new feature development.
• Champion human-centered design principles and advocate for an exceptional user experience.
• Support Agile ceremonies including sprint planning backlog refinement user story development and acceptance testing.
• Coordinate User Acceptance Testing (UAT) and operational evaluations.
• Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
• Identify usability issues and recommend enhancements based on user feedback and mission priorities.
• Present technical information to both technical non-technical and executive audiences.
• Act as theprimary point of contact for user inquiries ensuring effective communication and timely resolution of any issues or concerns.
• Collaborate with other subject matter experts and technical teams to translate user needs intosystem requirements and functional improvements.
• Assist in the creation of user documentation FAQs and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
• Stay current withcustomer missions technology advancements and industry trends to provide best practices and recommendations.
• Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.

Basic Qualifications:

• US citizenship is required per contract.
• Bachelors degree in Engineering Geospatial Science Information Technology or related field and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience.
• 8 years of experienceinuser engagementgeospatial intelligence or related fields with a focus on our customer or similar intelligence agencies.
• Strong knowledge ofgeospatial intelligence systems mapping tools and geospatial data.
• Proven experience inuser training engagement and supportwithin complex technical environments.
• Ability tobuild and maintain relationshipswith key stakeholders both internal and external.
• Experience working withagile methodologiesand understanding of the development lifecycle.
• Strongcommunication and presentation skills with the ability to explain complex concepts to non-technical users.
• Excellent communication stakeholder engagement and team leadership skills.
• Proficiency with program management tools and reporting systems (e.g. MS Project SharePoint JIRA Confluence).

Preferred Qualifications:

• Experience supporting customer enterprise engineering initiatives.
• Experience in first phase through all source geospatial analysis and reporting.
• Background in Human-Centered Design (HCD) User Experience (UX) or Design Thinking methodologies.
• Experience developing Computer Based Training (CBT) modules.
• Expertise incustomer tools and systemssuch asArcGISGoogle Earth orMapInfo.
• Knowledge ofcloud technologiesbig data analytics andartificial intelligencein the context of geospatial intelligence.
• Understanding of the customers enterprise architecture acquisition framework and GEOINT mission requirements.
• Familiarity with Agile SAFe or other iterative development and management methodologies.
• Ability to lead in a matrixed organization and work across multiple technical domains and stakeholder groups.

#Chinook

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.