USA Inside Sales Supervisor

USA Sales Supervisor

Full-time Sales Location Grayslake IL

Provide supervision training and coaching for domestic Inside Sales Representatives and Customer Support Specialists to ensure continuous improvement of sales skills and knowledge with the goal of maintaining and growing sales with existing and new customers within the sales division. Support the Manager USA Sales in implementing sales policies and procedures.

YOUR ROLE AND RESPONSIBILITIES

Supervise lead mentor select train and evaluate domestic inside sales representatives and customer support specialists including

Management of staff overtime ensuring appropriate staffing levels for meeting domestic sales goals and objectives

Handle all time off changes or edits for the team as well as weekly payroll approval.

Ensure appropriate phone coverage to maintain a high level of customer service

Ensure achievement of sales goals through training development and knowledge sharing

Complete monitoring and of inside sales representative customer phone calls and provide coaching to representatives based phone monitoring

Mentoring and development of staff for future leadership roles within TVH and other areas of the business

Ensure compliance with company and departmental policies and procedures and collaborate with Human Resources as needed

Actively participate and collaborate with Human Resources in talent acquisition interviewing and training of team members

Identify and coordinate training for areas needing improvement. IE market knowledge product knowledge soft skills.

Review create and monitor department expectations including but not limited to: outbound call volume email etiquette researching different requests response time time card punches phone system usage.

Sets the tone for the team including ensuring positive team member engagement through conducting monthly 1:1 meetings with each team member providing appropriate recognition feedback and communication with team members

Determine customer requirements to increase domestic sales volume

Handle phone calls from unhappy customers including but not limited to: customer follow up calls regarding denied claims shipment issues general complaints.

Collaborate with domestic sales management team and IT in ERP integration discussions and implementation

Create and supervise an effective back-up plan among team to provide uninterrupted customer service and support when team members are out of the office

Continuously coach sales representatives in improving their sales skills and product knowledge verbally and/or with formal product presentations and sales proposals

Provides supervision for direct reports in inside sales and customer support staff.

HOW TO SUCCEED

Must possess a minimum of 5 years sales experience. (Material handling industrial equipment or like industry preferred)

Must possess 3 years work experience with management of sales representatives and customer support specialists

Preferred but not required - Bachelors degree from an accredited four year college or university

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers employees clients customers and the general public.

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Demonstrates effective verbal written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization

Demonstrates proficient organizational time management and follow up skills

Demonstrates critical thinking and effective analytical skills

Demonstrates effective decision making and active listening skills

Must be team oriented possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced deadline driven environment

Demonstrates a proven track record in guiding team members to meet and exceed sales objectives

Demonstrates a high level of professionalism discretion and confidentiality

Ability and willingness to travel domestically (10%)

WHATS IN IT FOR YOU

Youll be part of a people-centric culture where your well-being matters. Our comprehensive package offers standard benefits such as medical dental and vision plus unique benefits such as our and our incredible dollar for dollar 401(k) match up to 6%

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks industrial equipment and agricultural machinery.

Our 4600 colleagues are the strength heart and soul of TVH. We are a dynamic team where initiative and entrepreneurship are valued and innovation takes center stage.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race color religion national origin sex (including pregnancy and gender identity) sexual orientation genetic information or because they are an individual with a disability or a person 40 years old or older.