US-Technical Specialist

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. At Apple we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Technical Specialist you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apples products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. nnA Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Develop knowledge and stay up to date on Apple products services and Genius Bar repair processes to support efficient and high-quality customers having Apple product or software issues with care and empathy using all tools and resources provided by diagnose and resolve service concerns for select Apple hardware and with team leaders to identify recurring repair problems and other service concerns and make sure that feedback is provided to excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should have availability to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved accommodations.

You can:nDemonstrate technical expertise of Apple products and troubleshooting steps to identify the root cause of a technical issue in a customer service customer service issues with care and strong interpersonal learn about and deepen your understanding of Apple products and services and third party products to enhance the customer in a fast-paced environment and balance multiple tasks at the same well in a team environment demonstrating shared responsibility and accountability with other team trusted with sensitive or confidential information keeping with Apples core curious and open to learning from others and helping each other grow.