US-Business Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Business Expert youre part of a team thats passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities propose solutions forecast needs and close sales. Your knowledge of industry trends and expertise with Apple products and services along with third-party technologies help you to develop business solutions tailored to the needs of a top sales performer who has exceptional interpersonal and influencing skills and youre considered a resource to the wider Retail Store or Contact Center team. You inspire an environment where Apple Retail Business is a part of everyones role no matter how the customer chooses to visit Apple.

Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs identifying ownership opportunities presenting products and services and educating them on relevant ways to as the go-to expert on business solutions and mentor the team on business customer needs and in business sessions briefings workshops and events by identifying and recommending unique offerings to fit customers business a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement exceptional service and tailored accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business other tasks as needed including but not limited to providing customer service and support in your line of to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in your work location and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work experience with Apple products services and proficient in the local language both written and spoken (sign language supported).

You can:nShow a track record of strong performance and effectively and tailor your communication style to different in a fast-paced environment and make timely decisions sometimes under tight deadlines and rapport and work effectively with both internal and external customers including business owners and excellent organizational skills the ability to set priorities and responsiveness to customer from a deep technical understanding of Apple products and services both in store and online along with expertise in business solutions and industry navigate and use new tools and systems.