Urgent Care Supervisor

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The Urgent Care Supervisor under the supervision of the Department Manager is responsible for planning organizing and coordinating daily operations to ensure quality patient care and be the liaison between the providers and staff.

Essential Job functions:

• Provides leadership and support in day to day operations within the clinical setting along with the Charge RN and/or Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions problem solve delegate and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules. This is done while working the clinical floor 50-75% of each day.
• Completes monthly staffing schedules. Manage staff time off requests; while identifying staffing needs in advance assists in utilizing resources effectively. Monitor and control overtime use.
• Coordinates and shifts staff to ensure daily staffing is maximized.
• In collaboration with Department Manager interviews and selects new candidates while working with other support departments including Human Resources.
• Plans and assists in the hiring and orientation of new office staff.
• Training of new staff including but not limited to in baskets rooming 3 day look ahead check-out 8 stage workflow etc.; monitoring and evaluation of staff. Training of staff could include other departments as needed.
• Ensuring each staff member is performing their duties at the height of their license/certification and/or role.
• Provides daily support to providers as needed.
• In collaboration with Department Manager evaluates clinical staff according to policies and procedures while providing ongoing feedback.
• Works with Quality team and Department Manager to implement and create action plans as needed. Monitoring of all quality metrics through the electronic medical record to ensure adherence and consistency amongst all staff and providers.
• Monitors departmental compliance with all applicable standards (OSHA HIPPA Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• As applicable based upon department specific requirements; serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit Vitals Smoking Demographic Patient Outreach 21-day overdue work list Pre-visit Planning Outreach for Screening Referral Tracking Clinical Summaries and patient education material as well as Patient Portal communications
• In collaboration with the Department Manager works with the Department Chair to ensure efficient office operations. Makes adjustments in workflow(s) as necessary to ensure overall smooth functioning of the department and compliance of policies. Communicates with providers on regular basis to ensure seamless flow of communications.
• Responsible for collaborating with the Department Manager on annual performance reviews for each applicable staff member in the department.
• Acts as a resource for department to manage patient issues and concerns; reports back to Providers and Department Manager.
• All other duties as assigned.

Travel:

• Expected to rotate through all clinics and have flexibility to adjust locations as staffing need arise.

Education Certification Computer and Training Requirements:

• Associates degree Bachelors degree preferred.
• 5 years nursing experience.
• OR State Nursing License or Oregon Paramedic License
• BLS certification.
• Ability to lead and manage a team with Physicians and other providers.
• Ability to communicate in English both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
• Ability to use problem solving critical thinking and priority setting skills.
• Experience with EHR Practice Management System and Departmental/Ancillary Systems preferred.

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits wellness programs compensation time off and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively we call these Total Rewards.

Here at Summit Health our total rewards include but are not limited to:

• Weve Got You Covered - Health coverage is vital and it begins on the 1st of the month after you start employment.

• Build a Healthy Foundation Various medical plan options including a HDHP with HSA option and employer contribution.

• Enhance Your Health Coverage Dental and vision insurance plus healthcare and dependent care spending accounts.

• Safeguard Your Household Company paid Employee Assistance Program (EAP) and life insurance plus optional supplemental life.

• Protect Against the Unexpected Company paid Disability Insurance plus optional voluntary benefits such as accident and critical Illness insurance for yourself and dependents.

• Retirement Investing - 401(k) plan with company Safe Harbor contribution annually to help you build towards your retirement.

• Work/Life Balance Time Off including Provider Advanced Time Off (PATO) and holidays so employees can take a break or care for themselves and their family.

• Reach Professional Goals Continuing Medical Education and bonus opportunities.

• Financial Wellness - Educational webinars resources and tools to help foster financial literacy.

Benefits apply to benefits eligible team members.

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

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