Unified Communications Associate

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

The United Communications Associate provides technical and operational support for AV and VTC systems responsible for supporting the installation configuration operation maintenance troubleshooting and coordination of AV/VTC equipment and collaboration technologies within secure government environments.

The United Communications Associate works closely with government customers technical teams program management and mission partners to ensure reliable communications capabilities for meetings briefings conferences and mission-critical engagements.

Key Responsibilities

• Operate monitor and provide technical support for audiovisual and video teleconferencing systems.
• Set up configure and test AV/VTC equipment for meetings conferences briefings and executive-level engagements.
• Support video conferencing platforms room control systems microphones cameras displays speakers and associated peripherals.
• Troubleshoot audio video connectivity and equipment performance issues.
• Perform routine inspections testing and preventative maintenance of equipment.
• Assist with equipment installation configuration upgrades and replacement.
• Maintain accurate inventories of equipment components and associated assets.
• Document technical issues resolutions maintenance activities and system configurations.
• Coordinate with engineering and network support teams to resolve complex technical issues.
• Coordinate technical requirements for scheduled meetings conferences and special events.
• Provide user guidance and basic training on AV/VTC equipment and collaboration tools.
• Manage service requests and prioritize support based on operational requirements.

Required Qualifications

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD. 9 years with a HS Diploma/equivalent
• Active TS or Q with the ability to obtain Q/SCI
• Working knowledge of video conferencing technologies room-based collaboration systems and AV signal distribution.
• Experience supporting customers in a professional or mission-critical environment.
• Strong verbal communication customer service and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience supporting AV/VTC systems within DOE Intelligence Community or other federal government environments.
• Familiarity with secure and classified video teleconferencing environments.
• Experience with AV control systems digital signal processors (DSPs) video codecs switching equipment and conferencing peripherals.
• Familiarity with Cisco video conferencing solutions and other enterprise collaboration platforms.

Peraton offers eligible employees a variety of benefits including medical dental vision life health savings account short/long term disability EAP parental leave 401(k) paid time off (PTO) for vacation and company paid holidays. A full listing of available benefits can be viewed at Statements