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Undercover Customer Service Auditors Retail-Hotels-Restaurants
Job Location:
Job Location:
Boston, MA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Benefits:
- Flexible schedule
Boston & Greater Boston Area Flexible Per-Assignment Opportunities
Data Quest Investigations Ltd is looking for a sharp detail-oriented Undercover Customer Service Auditor to join our growing team in Boston this exciting and unique role youll go behind the scenes and sometimes right to the front lines to evaluate customer service quality across a variety of industries. If you love people-watching have a keen eye for detail and enjoy a role thats never the same twice this ones for you.
How It Works
Once registered and approved as a Data Quest Mystery Shopping Auditor you will gain access to available assignments throughout the Greater Boston area. Browse upcoming opportunities and request assignments that interest you. There is no requirement to accept a minimum number of assignments or commit to a regular schedule.
Available Mystery Shopping Assignments
Our investigative assignments include a variety of industries and scenarios such as:
Once registered and approved as a Data Quest Mystery Shopping Auditor you will gain access to available assignments throughout the Greater Boston area. Browse upcoming opportunities and request assignments that interest you. There is no requirement to accept a minimum number of assignments or commit to a regular schedule.
Available Mystery Shopping Assignments
Our investigative assignments include a variety of industries and scenarios such as:
- Hotels & Hospitality: Evaluate guest experiences service standards and employee performance.
- Restaurants & Bars: Assess customer service food and beverage operations and cash-handling procedures.
- Retail Stores: Evaluate employee interactions customer service and compliance with company policies.
- Parking Facilities: Assess valet services parking operations employee integrity and customer service.
- Entertainment & Attractions: Evaluate experiences at movie theaters museums and other venues.
Assignments vary in duration location compensation and reimbursement allowances.
Compensation & Scheduling
This is a flexible per-assignment opportunitynot a traditional hourly or regularly scheduled position.
Compensation & Scheduling
This is a flexible per-assignment opportunitynot a traditional hourly or regularly scheduled position.
- Choose which available assignments you would like to request.
- Work as frequently or occasionally as your schedule allows.
- Receive compensation for each successfully completed assignment.
- Receive eligible expense reimbursements according to assignment guidelines.
- No minimum assignment commitment.
Responsibilities
- Conduct covert mystery shopping and undercover audits at client business locations
- Evaluate customer service interactions staff behavior and overall service quality
- Document findings through detailed written reports photos and structured assessments
- Maintain a convincing cover identity while performing audits without detection
- Assess compliance with client-defined service standards and protocols
- Submit timely accurate audit reports to project managers following each assignment
- Participate in debriefs and provide actionable feedback based on field observations
Requirements
- Prior experience in mystery shopping auditing customer service or investigative roles preferred
- Exceptional observational skills and attention to detail
- Strong written communication skills with the ability to produce clear objective reports
- Ability to remain discreet professional and composed in undercover situations
- Reliable self-motivated and able to work independently with minimal supervision
- Comfortable traveling to various locations throughout the Boston MA area
- Basic proficiency with digital reporting tools and mobile devices
About Us
Data Quest Investigations Ltd is a trusted leader in customer experience intelligence and undercover auditing services helping businesses across industries elevate their service standards through real-world insights. Our clients rely on us for honest accurate and actionable data that drives meaningful change. Our team members love working here for the variety flexibility and the satisfaction of doing work that truly makes a difference.
Join Our Mystery Shopping Team!
Register with Data Quest to explore available Mystery Shopping opportunities throughout Greater Boston. Registration is completely free and we will never ask you to pay a fee to receive an assignment.
Apply today and start exploring assignments that fit your schedule!
Join Our Mystery Shopping Team!
Register with Data Quest to explore available Mystery Shopping opportunities throughout Greater Boston. Registration is completely free and we will never ask you to pay a fee to receive an assignment.
Apply today and start exploring assignments that fit your schedule!
Established in 1981 Data Quest Ltd. is a licensed insured and bonded full-service corporate private investigations agency which provides elite information gathering and loss prevention & detection expertise to companies attorneys and individuals throughout the United States.
Headquartered in Massachusetts Data Quests clients consist of more than 1000 companies in a wide range of industries including Fortune 500 corporations as well as smaller companies on a local and regional level.
Corporate & Domestic Investigations
Background Checks
Employee Tip Line Programs
Employment Screenings
Interrogations
Interview & Statement Taking
Loss Prevention Consultations
Loss Prevention Seminars
Missing Persons (Skip Trace/Locate)
Mystery Shopping
Pre- and Post-Employment Screenings
Public Record Research & Retrieval
Security Guards
Surveillance
Undercover Investigators
Headquartered in Massachusetts Data Quests clients consist of more than 1000 companies in a wide range of industries including Fortune 500 corporations as well as smaller companies on a local and regional level.
Corporate & Domestic Investigations
Background Checks
Employee Tip Line Programs
Employment Screenings
Interrogations
Interview & Statement Taking
Loss Prevention Consultations
Loss Prevention Seminars
Missing Persons (Skip Trace/Locate)
Mystery Shopping
Pre- and Post-Employment Screenings
Public Record Research & Retrieval
Security Guards
Surveillance
Undercover Investigators
Required Experience:
IC
About Company
Full-service corporate private investigations services specializing in Background Checks, Employment Screenings, Mystery Shopping, Customer Experience (CX)
