UCC Telecom Technician

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals specialty centers and physician practices that is advancing the fight against disease pushing the boundaries of medical science and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH) Fox Chase Cancer Center TUH-Jeanes Campus TUH-Episcopal Campus TUH-Northeastern Campus Temple Physicians Inc. and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission Temple Health is continuously recruiting top talent to join its diverse 10000 strong workforce that fosters a healthy safe and productive environment for its patients visitors students and colleagues alike. At Temple Health your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

The UCC Telecom Technician focuses on routine support tickets coordinating and deploying VOIP and analog endpoints communicating with customers on installations for service; turn on discontinue add change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

This role requires three days on-site (Tuesday Wednesday and Thursday) at Temple Health Womens and Families Hospital.

Education
High School Diploma or Equivalent Required
Bachelors Degree in Computer Science Information Systems or related field Preferred

Experience
General Experience and knowledge of Networking DHCP TCP/IP and VLANS Required
General Experience with LAN/WAN Environments Required
2 years with Cisco Unified Communications Preferred

Licenses

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse high performing workforce that fosters a healthy safe and productive environment for our patients and colleagues alike.