UAC Analyst (Jr)

Koniag Services Inc. a Koniag Government Services company is seeking a motivated and detail-oriented Junior Data Analyst to support data analysis performance reporting and operational insights for our IT Call Center serving government clients in the Nashville Tennessee area. The ideal candidate is an enthusiastic and analytically minded early-career professional with a foundational understanding of data analysis concepts a strong proficiency in data tools and reporting platforms and a genuine passion for turning raw data into meaningful insights. They bring strong attention to detail a collaborative work ethic and an eagerness to grow and develop their analytical skills within a dynamic government services environment. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Description:The Junior Data Analyst will support the operational performance monitoring and reporting functions of the IT Call Center program by collecting organizing and analyzing call center data assisting in the development of performance reports and dashboards and contributing to continuous improvement efforts under the guidance of senior analytical staff and program leadership. Principal responsibilities will include but are not limited to:Assist in the collection organization cleaning and validation of call center operational data from multiple sources including ITSM ticketing platforms telephony systems and workforce management the development and maintenance of performance reports dashboards and scorecards that provide program leadership and government stakeholders with visibility into key call center metrics including call volumes ticket trends handle times SLA compliance and customer satisfaction daily and weekly call center performance data flagging anomalies data discrepancies and emerging trends to senior analysts and program leadership for review and in the preparation of recurring and ad hoc customer-facing deliverables including performance summaries data reports and briefing support materials ensuring accuracy and timeliness of all continuous process improvement initiatives by gathering and organizing operational data documenting current-state processes and assisting senior analysts in the development of data-supported improvement and update existing reporting templates dashboards and data visualization products under the direction of senior analytical staff ensuring all outputs reflect current and accurate program with call center supervisors and team leads to gather operational data inputs validate data accuracy and reconcile reporting discrepancies across shifts and operational in the development and maintenance of data dictionaries reporting documentation and analytical process guides to support data governance and reporting consistency across the workforce management reporting by assisting in the collection and organization of staffing data schedule adherence reports and attendance records for analysis and in team meetings operational reviews and analytical working sessions taking notes tracking action items and contributing data-related inputs as to ad hoc data requests from program leadership and senior analysts in a timely and accurate manner delivering well-organized and clearly presented organized and up-to-date data files records and documentation repositories in accordance with program standards and contractual develop analytical skills and program knowledge by actively participating in training opportunities seeking feedback from senior staff and staying current on relevant tools platforms and best and Experience:Required:Bachelors degree in Data Analytics Business Administration Information Technology Statistics Mathematics or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.1 years of experience in a data analysis business intelligence reporting or operations support ability to collect organize and present data in a clear accurate and meaningful familiarity with data reporting tools and visualization :Prior experience supporting data analysis or reporting functions within a federal government contracting with IT call center or service desk operations including exposure to ITSM platforms and SLA-driven performance supporting the preparation of performance reports or briefing materials for management or customer Skills and Competencies:Strong communication skills in English both written and oral with the ability to present data findings and reporting outputs clearly and accurately to both technical and non-technical data analysis skills with the ability to collect clean organize and interpret operational data to support performance monitoring and reporting in Microsoft Excel including pivot tables basic formulas data sorting and filtering and charting for operational reporting and data organization familiarity with data visualization tools such as Microsoft Power BI Tableau or equivalent platforms for the development and maintenance of performance dashboards and visual reporting with IT Service Management (ITSM) platforms such as ServiceNow Remedy or equivalent ticketing and workflow management in Microsoft Office Suite (Word PowerPoint Outlook) and collaboration tools such as Microsoft Teams and SharePoint for documentation communication and reporting attention to detail with a commitment to data accuracy reporting quality and consistency in all analytical and documentation ability to manage multiple assignments simultaneously prioritize effectively and meet deadlines in a fast-paced operational and team-oriented work style with the ability to work effectively under the direction of senior analytical staff and program to obtain and maintain a government security clearance as Skills and Competencies:Active government security clearance (Secret or higher).Basic proficiency in SQL or equivalent data querying languages for extracting and organizing data from relational databases or ITSM Foundation certification or demonstrated familiarity with ITIL service management concepts and SLA-driven reporting with data governance concepts including data quality standards data dictionaries and reporting with federal IT governance frameworks and reporting requirements such as FITARA FedRAMP or NIST cybersecurity familiarity with statistical analysis concepts and their application to operational performance with project tracking or task management tools such as Microsoft Project Jira Smartsheet or equivalent Six Sigma White Belt certification or basic familiarity with process improvement concepts and A or equivalent entry-level IT certification demonstrating foundational IT knowledge relevant to call center contributing to the development of SOPs data documentation or knowledge base content in a structured operational Equal Employment Opportunity Policy:The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website please contact Heaven Wood via e-mail at or by calling to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352