Tyler Union IT Support Specialist

Job Specific Duties and Responsibilities (Other duties may be assigned.)

• Technical
  • Knowledge of Windows 10/11 Professional Operating Systems.
  • Knowledge of Microsoft 365 applications and services.
  • Experience with workstation and laptop hardware troubleshooting repair and configuration.
  • Understanding of network printing and Microsoft print services.
  • Understanding of Local Area Networks (LAN).
  • Understanding of Wide Area Networks (WAN).
  • Understanding of telecommunications and VoIP services.
  • Experience with user account administration and access management.
  • Familiarity with cybersecurity best practices and endpoint protection solutions.
  • Experience documenting technical procedures and support activities.
• End User Support & Hardware Maintenance
  • Install configure deploy and maintain software applications on company computers and devices.
  • Set up image configure and deploy new desktop computers laptops and related peripherals for end users.
  • Troubleshoot diagnose and resolve computer hardware operating system software and connectivity issues.
  • Provide day-to-day technical support and assistance to users resolving help desk requests and technical issues in a timely manner.
• Printer Support
  • Install configure and deploy network and locally connected printers.
  • Troubleshoot printer hardware software driver and connectivity issues.
  • Perform routine printer maintenance including toner replacement cleaning preventive maintenance and coordination with vendor support when necessary.
• Network Support
  • Perform basic network troubleshooting including testing network cabling switches ports and user connectivity issues.
  • Assist with diagnosing and resolving LAN/WAN connectivity problems and escalating issues when appropriate.
  • Support Microsoft 365 applications and services.
  • Maintain IT inventory and documentation.
  • Participate in technology projects upgrades and system deployments.
  • Follow company IT security policies and procedures.
  • Provide on-site support across manufacturing and office environments.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associates degree in information technology Computer Information Systems Computer Science or a related field preferred.
• Equivalent combination of education and relevant work experience may be considered.
• 1-3 years of experience in IT support help desk desktop support or related technical roles preferred.
• Experience supporting Microsoft Windows and Microsoft 365 environments preferred.
• Manufacturing environment experience is a plus.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL - sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA - gender identity) (In CA- gender identity or expression and genetic information) or any other category protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time