TriStar JCB Parts Advisor

Company ProfileTriStar JCB is the JCB dealer for Tennessee with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders skid steer loaders rough terrain forklifts backhoes wheel loaders excavators telehandlers and aerial equipment among PurposeThe Parts Advisor is responsible for keeping track of inventory receiving and selling and TypeFull Time Non-ExemptLocationMurfreesboro TennesseeBenefits and Other CompensationJCB offers a comprehensive benefits package including medical dental and vision insurance; 401 (k) retirement plan; paid time off and paid ProcessApplications will be accepted through Careers JCB Careers JCB Jobs JCB or via LinkedIn. The anticipated application window will close on October 23 2026. Major Tasks Responsibilities & Key AccountabilitiesResponsible for ordering parts from preferred vendors tracking parts for arrival distribution storing parts and ensuring the prompt return of damaged or unused all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO along with reviewing the previous months sales/profit performance with key stakeholders to determine where improvements can be made to increase DMS for inventory recordkeeping parts information counter customers or acknowledges promptly upon approaching the parts at least one additional related item to each customer on every call. (Up sales)Communicates all customer relationship issues to the General Service Manager including complaints obtains all pertinent information before reporting and suggests course of all parts sales orders promptly and correctly in the computer to print and shipping the order. All parts orders to be completed daily assisting co-workers as needed. Track any incomplete order status (outstanding orders backorders and credits) and follow up as necessary. Processes parts return the day received checks for condition and ensures they are stocked same with filling Field and Shop Tech part orders. Check in workorder parts label and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the current inventory and spot-check to ensure that actual inventory coincides with computerized inventory along with reviewing back orders neat lobby display and counter work area to ensure company standards and appearanceEnsures all Dealer Parts targets/goals are met and maintains all KPI information for tracking any incomplete order status (outstanding orders backorders and credits) and follow up as all parts for damage quality and and re-order any damaged or incorrect with all Dealer and OSHA safety rules guidelines and other related duties as QualificationsPrior parts experience a warehouse experience customer service experience preferredMust pass any drug screens background checks and any pre-employment tests which will be conducted in accordance with applicable Skills Abilities & CompetenciesCustomer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive quickly and effectively addresses customer concerns or problems. Assure customers he/she is willing to work with them to meet their needs. Presents are cheerful positive manner with : Adapts to changing business needs conditions and work responsibilities. Adapts approach goals and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify ones preferred way of doing : fully supports encourages and follows safe work behavior and considers safety a paramount importance in the Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge skills and ability required to resolve job-related challenges in the : Uses active listening skills conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments progress problems and plans through consistent effective communication. Avoid Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused do not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of : Demonstrated concern to be responsible reliable and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions policies and problem-solving and analytical to work in a high-stress -oriented and able to work approach to resolving issues impacting various groups across the to understand processes (system and non-system) troubleshoot develop and recommend working in a dynamic environment and be a self-motivated team knowledge of Microsoft Office products including Word Excel PowerPoint Teams and Microsoft ConditionsBoth office environment and occasionally manufacturing/factory to noise and temperature RequirementsThe physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job the employee is regularly required to:Remain stationary operate hands to finger handle or feel reach with hands and arms and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and the ability to adjust Opportunity EmployerJCB is an equal employment opportunity (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability statute or any other characteristic protected under federal state and local laws. EEO EMPLOYER/VET/ Accommodation StatementJCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the JCB Human Resources team at Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.