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Triage Specialist
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
5 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position - Triage Specialist
Location - Austin TX (5 Day Onsite)
Experience - 2 Years
Role Overview:
This is a software triage role driven by manual testing. Testing will be conducted on client products including smart glasses and VR headsets as well as standard mobile devices.
Client employees participate in dogfooding (internal testing) of their products. This testing identifies potential software bugs which are then logged as tickets. Our team reviews each ticket attempts to reproduce the core issue and writes up the findings.
Expectations:
- Meet client quality standards and SLA deadlines
- Personal daily ticket quota
- Personal ticket processing time target
- Personal quality target
- Personal productivity target
Responsibilities:
- Understand and utilize complex documentation
- Navigate the client ticketing system
- Review reported bugs
- Identify core issues
