Triage Engineer, Internet Technologies

Imagine what you could do here. At Apple new ideas have a way of becoming great products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. Airdrop FaceTime Phone SharePlay Messages Mail Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic and detail-oriented engineer to help deliver the next quality release of these products on Apples platforms.

The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports handle a large influx of reports reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately you will play a key part in making future releases of Apples communication applications and browser this role you will help us screen incoming bugs run a large queue in a timely manner reduce them to practical steps and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster.

Triage incoming bugs analyze logs reproduce issues and help determine the correct resolvers the priority of problems while identifying emerging trends across the reported issuesnDesign develop and automate triaging of incoming bugsnDrive quality and champion bug fixes by working closely with the development team and participating in root cause analysis.

B.S or M.S in Computer Science or equivalent experiencenAbility to utilize triaging troubleshooting and debugging techniquesnExcellent written and verbal communicationnExperience working with Git or other source control systemsnExcellent programming skills in Python Javascript or other languagesnExpertise in using Gen-AI day to day

Experience in Swift or Objective-C or C/C nExperience in building and deploying toolsnUnderstanding of ML/AI concepts and data analytics