TRC- STARS Staff Assistance Specialist Program Admin

STARS STAFF ASSISTANCE SPECIALIST RESPONSIBLE TO: STARS Enhanced Employee Healthcare Project Manager FUNCTION: The STARS Staff Assistance Specialist serves as a member of a support team who is charged with the responsibility of providing assistance to a caseload of newly hired or existing TRC conjunction with the Project Manager implements and integrates the comprehensive STARS model with TRC employees incorporating healthcare needs with basic needs mental wellness family stability and employment. Taking a proactive approach consults with informs and educates employees on available options and resources both within and outside of The Resource Center in an effort to ensure greater access to services increase wellness and self-management improve job performance and retention and reduce healthcare costs. SPECIFIC DUTIES: Refer to AppendixREQUIRED TOOLS: 1. Access to Internal Systemsa. Badge Access (Dunham Only M-F 7a-7p)b. E-mail (internal and external account) c. Internet (with research browsing capabilities) d. Shared Drives (Human Resources) e. Time and Attendance System f. Training Management SystemOthers as Needed or Assigned LOMGINGER COMPETENCIES: Pending Card SortREQUIRED KNOWLEDGE SKILLS AND ABILITIES: Must possess strong organizational skills and time management abilities in order to maintain a large diverse caseload efficiently and effectively; Must possess knowledge of healthcare reform current trends and new developments in the healthcare and human service industries; Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes; Strong interpersonal skills verbal and written communication skills networking and knowledge of available resources are essential; Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees; Must represent TRC in a positive and professional manner in all venues; Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently; Must be able to work both independently and as a member of a team; Responsiveness and customer service/satisfaction are paramount; Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees; Physical condition (or reasonable accommodation) commensurate with the demands of the job. MINIMUM QUALIFICATIONS: Bachelors Degree in Social Work Human Services or other related health field plus two (2) years of experience in care coordination or case management; OR Associates Degree plus four (4) years of experience in care coordination or case management. Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred. Valid drivers license use of personal vehicle and willingness to travel for work are required. Revision Date: 05/31/2019 STARS Enhanced Employee Healthcare THE RESOURCE CENTER Grade 15 Non-Exempt PTO/CAT: 3