TRC QAQI Specialist

QUALITY ASSURANCE/QUALITY IMPROVEMENT SPECIALIST JOB DESCRIPTIONRESPONSIBLE TO: Incident Management CoordinatorFUNCTION:The primary function for the position is to coordinate and implement all aspects of TRCs Incident Management program. This will include conducting thorough and comprehensive investigations within the agency that may impact the overall health and welfare of the agencys vulnerable individuals or impact the agencys level of risk. The position will also be responsible for maintaining knowledge of incident management and/or protective oversight regulations with the primary agency divisions to include OPWDD OMH and KNOWLEDGE SKILLS AND ABILITIES:Excellent organizational skills with systemic orientation. Ability to communicate effectively with individuals at all levels within and outside the organization. Flexibility to adapt to fast-paced and varied work assignments. Demonstrated ability to work with others in a team-oriented environment. Excellent verbal and written communication skills. Knowledge of agency programs. Ability to develop curriculum and provide training to a diverse workforce. Computer skills including Word Excel and Power Point. Supervisory and/or people skills helpful including but not limited to: facilitation mediation listening dialogue and inquiry. Physical condition or reasonable accommodation(s) commensurate with the demands of the QUALIFICATIONS:Bachelors degree preferably in human services or related field plus two (2) years experience working in a program serving vulnerable populations. Associates Degree preferably in human services or related field plus four (4) years experience working in a program serving vulnerable populations. High school diploma and five (5) years experience with a minimum of three (3) years experience working in a program serving vulnerable populations preferably at a responsible level - for example Residence Manager Assistant Residence Manager LPN etc. College education or Investigator Certification may be substituted for experience considering thirty (30) credit hours as equivalent to one (1) year experience. Valid drivers license and vehicle available for work or equivalent accommodations experience in auditing conducting investigations incident management QA/QI strongly KEY COMPETENCIES:The required leadership competencies as identified using Lominger Career Architect include but are not limited to: Time Management Customer Focus Written Communications Listening Approachability Self-Development Integrity and Trust Dealing with Ambiguity Problem Solving Priority Setting Action Oriented Ethics and Values Organization Teamworkeffective use of supports Confidentiality Humor and DUTIES: Refer to AppendixREQUIRED TOOLS: Refer to AppendixQUALITY ASSURANCE/QUALITY IMPROVEMENT SPECIALIST APPENDIXOTHER DUTIESADMINISTRATIVE:Monitor and understand the regulations that provide oversight and guidance to the incident management process; thorough knowledge of the Office for People with Developmental Disabilities (OPWDD) Office of Mental Health (OMH) and Department of Health (DOH) regulations pertinent to incident departments in identifying classifying and reporting incidents to internal and external departments to include confirmation of protective actions needed to reduce potential for thorough investigations verify notifications reach conclusions based on documented factual findings and as appropriate make recommendations for broad-based corrective incident related electronic records/databases to include current systems of Therap IRMA NIMRS and WSIR to identify and respond to outstanding or unresolved concerns and to implement all actions needed to close an incident/ all notifications and documented components of reporting requirements per regulations are completed in a timely and professional manner. Serve as Agency Liaison facilitating communication and collaboration with regulatory and community agencies; i.e. Justice Center OPWDD IMU law enforcement social services etc. for incident in the development and implementation of supervisory and staff training in Incident Management to include but not limited to incident reporting protective actions investigation process conducting interviews use of electronic systems internal and in tracking trending and responding to actions pertinent to the investigations and closure of the investigation to include but not limited to timely response to corrective action plans (CAPS) recommendations letters of determination and requested in the collection compilation and analysis of data to identify non-compliance trends and opportunities for need for policy changes and assist in the revision of Agency Policies and Procedures to comply with changes in regulations enhance cross-functional alignment and/or improved required trainings as needed to maintain skill DUTIES: Performs other related duties and participates in projects as TOOLS: Badge access to Dunham working hoursEmail (internal and external)IT Help Desk PlatformHuman Resources Information System QA/QI RoleInternet: Google Chrome Edge YoutubeShared Drives: TRC drive QA/QI drive Residential P&P Policy and ProceduresTraining Management System QA/QI RoleElectronic Documentation Platform Access to all programsAgency Policy & Procedure WebsiteNIMRS Token (RSA Software)OPWDD IRMA (Incident Report and Management Application)*WSIR-Web Submission of investigation Report--within IRMANIMRS Login (New York State Incident Management Reporting System)eVeroMilleniumSecure OPWDD Email PortalZoomOrion (Access to all vehicles)3/31/25Executive Support The Resource CenterSalary Grade:16FLSA Status:Non-ExemptPTO/CAT3CFR:349