Traveling Field Service Technician Northeast

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

Xylem seeks to hire a Traveling Field Service Technician to be responsible for leading coordinating and completing startup service and contract activities for Xylem products. The Technician will be responsible for establishing and maintaining an exceptional brand relationship with our customers by acting as a trusted adviser and resource during all on-site and remote support activities. The Field Service Technician must be passionate about providing legendary customer service and compliance with all established Environmental Safety & Health policies and procedures. This is a travel field service technician position- the ideal candidate will have flexibility to travel a minimum of 3 weeks/month anywhere in the United States and reside close to an airport.

Essential Duties/Principal Responsibilities:

• Service skills and repair situation management
• Responsible to complete all tasks from installation startup functional & performance testing training project closeout warranty transition service and aftermarket contracts. Capability of handling PLC software modification a plus
• Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.
• Conducts Total Care equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime
• Works with Customers representatives to understand equipment issues troubleshoot and diagnose root-cause problems and arranges necessary parts and service to resolve issues.
• Timeliness commitment to customer and a driving sense of urgency is a requirement
• Collaborate and manage customer communications (requests complaints observations etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.
• Review specifications design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.
• Customer Management and Communication Skills
• Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers
• Is able to work with different levels of the customer organization to understand what information needs are required by each level and deliver same in a timely and complete manner
• Works with Customers to identify and propose PMA contracts.
• Identification of opportunities to expand Xylems footprint in customers facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups
• Responsible to prepare organize & perform on site training related to the equipment operation safety and preventative maintenance.
• Reporting and documentation
• Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.
• Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.
• Reviews budgeted hours and confirm service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget
• Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.
• Follow and comply with all Environmental Safety & Health (ESH) policies.
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education Experience Skills Abilities License/Certification:

• 3 to 5 years experience with Ozone oxidation process equipment in the municipal or industrial water or wastewater fields is a plus.
• Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams) Examples: hydraulic profile diagrams gas and liquid piping or open channel gas diffusion in liquid (porous diffusers side stream gas injector) mechanical level control (weir) pump valves support and skids etc.
• Training and repair service experience in instrumentation (flow meters level transmitters temperature transmitters pressure transmitters Dew-point analyzer etc.).
• Experience with electrical equipment for low & medium voltage power distribution panel conduit and cable trays grounding and three phase network configuration harmonics and distortion IEEE & NEC
• Experience in controls & networks for PLC and HMI for online debugging network troubleshooting SCADA interface I/O hardware and software configuration and testing cross referencing search and code debugging.
• General knowledge on UL and CSA.
• Is able to conduct training sessions and presentations in front of groups of Customer operators technicians and maintenance staff.
• Requires excellent communication skills verbal and written.
• Strong internal & external customer focus and interaction to ensure optimum relationships.
• Green Belt Certification Preferred (or willingness to acquire)

**The estimated salary range for this position is $35 to $40/ pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement**

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protectedby law.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.