Travel Program Specialist
Rockville, MD - USA
Job Summary
Set up or update traveler profiles in the travel system using provided information.
Create maintain and manage standard and complex travel authorizations and vouchers.
Provide proactive trip planning support including early coordination with staff advance teams and approving officials.
Manage all aspects of government travel cards (IBA/CBA) including setup maintenance reconciliation and issue resolution.
Serve as the primary liaison with GSA SmartPay and Citibank managing program updates and resolving issues.
Ensure adherence to all GSA SmartPay Program policies procedures and federal travel regulations.
Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
Manage the travel support inbox including triage prioritization and follow-up.
Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
Provide robust voucher support including proactive receipt collection and follow-up on justifications.
Maintain detailed audit-trail documentation for all travel circumstances.
Monitor travel document status and proactively address any delays.
Track and report monthly work performed by major support category.
Required Skills & Experience
Proven experience in a travel coordination or support role preferably within a government or corporate environment.
Strong familiarity with travel management systems (ETS or similar).
Experience managing corporate or government travel card programs (IBA/CBA).
In-depth knowledge of federal travel regulations (FTR JTR) and travel policies.
Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
Strong problem-solving skills and the ability to handle travel-related issues such as declines disputes and last-minute changes.
Proficiency with Citibank/Citimanager systems is highly desirable.
Exceptional communication and interpersonal skills with a focus on providing excellent customer service.
Experience with Microsoft Office Suite (Word Excel Outlook).
Qualifications & Education
13 years of experience in travel program management or a similar role.
Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Ability to support federal compliance requirements (ATO security standards).
Proven experience in a travel coordination or support role preferably within a government or corporate environment.
Strong familiarity with travel management systems (ETS or similar).
Experience managing corporate or government travel card programs (IBA/CBA).
In-depth knowledge of federal travel regulations (FTR JTR) and travel policies.
Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
Strong problem-solving skills and the ability to handle travel-related issues such as declines disputes and last-minute changes.
Proficiency with Citibank/Citimanager systems is highly desirable.
Exceptional communication and interpersonal skills with a focus on providing excellent customer service.
Experience with Microsoft Office Suite (Word Excel Outlook).
Qualifications & Education
13 years of experience in travel program management or a similar role.
Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Ability to support federal compliance requirements (ATO security standards).
Experience working in a federal or highly regulated environment.
Familiarity with financial or ERP systems.
Experience with event-driven architecture and messaging services.
Experience providing support for high-level executives or VIPs.
Ability to conduct training and onboarding for new travelers.
Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.
Required Experience:
IC
About Company
Significance is a small, woman-owned federal government contractor providing expertise to close critical knowledge and resource gaps and helping our clients achieve their missions. Our focus on people and relationships allows us to recruit and retain the highest-value experts who embr ... View more