Travel Operations Coordinator — Operations Coordinator

Travel Operations Coordinator

Join Michigan State Universitys Travel Office as a Travel Operations Coordinator! In this role youll be responsible for identifying designing and performing data collection and analysis; customer service support for departmental travel needs; and managing travel and event related university credit card programs.

Responsibilities for this position include: recommending enhancements to improve financial compliance; financial tracking and reporting in alignment with operational needs; follow-up and processing of outstanding departmental financial transactions; preparation and creation of reports and presentations for management and stakeholders; operational performance support via measures and metrics using multiple data sources. Youll also coordinate development of outward facing training resources tools and support services; coordinate planning for event related projects; and work with unit level financial management and administrative teams.

What Youll Do:

Travel Operations & Concur System Administration (40%)

Assist with running and servicing of the Concur financial request travel and expense systems to better support and improve unit business operations. Work directly with MSU business unit faculty staff and students to advise support and consult in matters related to their service requests. Collaborate with Accounting and Financial Business Application Support offices to develop and implement resolutions. Special projects and duties as assigned. Follow-up on unprocessed card transactions to ensure expense processing remains current.

Financial Reporting Analytics & Compliance (20%)

Gather identify interpret and use financial data to develop actionable reporting and steps that will improve travel booking financial and business compliance efficiencies; prepare analyze and summarize various weekly monthly and quarterly operational results for use by various key stakeholders. Systems include but are not limited to Concur Kuali Financial Systems (KFS) and Enterprise Data Warehouse (database reporting). Provide informed recommendations related to MSU travel financial and business operations policies.

Training & Communications (20%)

Develop update and present training and financial information resources tools and support services. Assist employees with operational policy interpretation and systems support. Develop and disseminate operational non-recurring communications regarding travel technology financial performance reports and metrics derived from data analysis research and vendor performance.

Credit Card Program Management (20%)

Assist with managing the Travel Event and WEX credit card programs. Duties include issuing credit cards and customer service communications about the card program.

Work Modality:

This position is remote-friendly with the expectation of on-campus presence periodically. This is typically referred to as Hybrid with the flexibility of regular remote work mixed with in-office work as mutually agreed upon with the supervisor.

Salary Expectations:

Salary is commensurate with experience.

Knowledge equivalent to that which normally would be acquired through the first two or three years of college such as an Associates degree in a business-related field; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to office procedures and administration; or an equivalent combination of education and experience.

• Experience creating financial data queries and understanding of the data query process.
• Experience analyzing data from multiple sources and creating reporting across multiple business units.
• Experience with interpreting business policies and procedures.
• Experience with travel requests booking expense reconciliation and/or travel compliance.
• Experience with technical and/or curriculum training development writing.
• Ability to work independently and as a team member.
• Experience using Concur Request Travel or Expense systems; Kuali Financial; Microsoft Office suite (Access Word Excel PowerPoint).
• Experience with event and customer service management.
• Proven track record with strong written and oral communication analytical skills data visualization and task management skills.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.

The following must be included in your application:

1. Cover Letter
2. Resume
3. Three Professional References

Work Modality:

This position is remote-friendly with the expectation of on-campus presence periodically. This is typically referred to as Hybrid with the flexibility of regular remote work mixed with in-office work as mutually agreed upon with the supervisor.

Salary Expectations:

Salary is commensurate with experience.

STANDARD 8-5

Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.