Travel Agent

starting salary 50k-60k DOE

We are seeking an experienced and customer-focused Travel Agent with strong hands-on experience using the Amadeus reservation system and recent experience coordinating European travel. The ideal candidate will be knowledgeable in international airfare European destinations hotels rail transportation transfers tours and customized itineraries.

This position requires someone who can confidently manage travel arrangements from initial consultation through final booking while providing excellent customer service and quickly resolving itinerary changes or travel-related issues.

• Use Amadeus GDS to research availability create reservations book flights and manage passenger itineraries.
• Coordinate domestic and international air travel with a strong emphasis on European destinations.
• Build customized European itineraries including multi-city and multi-country travel.
• Arrange hotels rail transportation airport transfers rental vehicles tours excursions and other travel services.
• Research routes schedules fares and travel options to provide clients with competitive and practical recommendations.
• Assist travelers with international travel requirements including passport visa entry and destination information.
• Process ticketing exchanges cancellations rebooking and itinerary changes.
• Provide assistance when flights are delayed canceled or otherwise disrupted.
• Communicate clearly with clients regarding pricing schedules confirmation details restrictions and cancellation policies.
• Maintain accurate client profiles reservations payment information and travel documentation.
• Provide professional customer service before during and after travel.

• Recent hands-on Amadeus GDS experience is required.
• Recent experience booking and coordinating European travel is required.
• Strong knowledge of European destinations airports international airlines rail systems hotels transfers and common multi-city travel routes.
• Experience creating detailed international and European itineraries.
• Knowledge of international ticketing fare rules exchanges cancellations and rebooking procedures.
• Strong computer research organizational and data-entry skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple travelers and reservations simultaneously.
• Strong attention to detail and ability to work effectively in a fast-paced environment.
• Excellent problem-solving and customer-service skills.

• Experience with group or customized European travel.
• Knowledge of European rail systems and multi-country itineraries.
• Experience coordinating guided tours cruises excursions and destination activities.
• Familiarity with travel insurance and international travel documentation.
• Previous experience working for a travel agency tour operator corporate travel department or similar organization.