Transportation Specialist, Carrier Services

Amazon is building the earths best transportation and logistics business. Our people are builders working tirelessly to serve customers optimize Amazons global network and enable the success of our trusted partners. Within Amazon Transportation Services (ATS) the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazons portfolio.

The Payment Disputes Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

The person in this position will pull and analyze data with ease drive process improvements standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.


Key job responsibilities
Continual tactical communication with external customers and internal customers
Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazons policies and SLA
Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals
Pull data from numerous databases (using Excel Access SQL and/or other data management systems) to assist with disputes case resolution
Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations
Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
Provide communication both verbal and written as you will be required to respond to carriers sharing findings and details regarding the case resolution


- High school or equivalent diploma
- Experience with computers and Microsoft Office products and applications

- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at TN Nashville - 19.51 - 26.25 USD hourly