Transportation Specialist, Amazon Intermodal (AZIM)

Amazons Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors Amazon fulfillment centers (FCs) rail yards and shipper the case of disruptions the Operations team is responsible for addressing the disruption keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends delays dwells and other exceptions that impact AZIMs ability to deliver a world class transportation product that serves its customers on time.

An ideal candidate has a background in customer service/call center transportation and/or supply chain environments. Additionally a passion for quickly providing solutions and resolution to challenges by using strong communication problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves team carriers/drivers and work schedules!

Key job responsibilities
-Deliver excellent carrier and driver experience/solutions in a high-volume contact center environment through researching problem-solving setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment and adhere to schedules: start/stop and breaks/lunches
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily weekly monthly and quarterly basis
- Provide support to field teams and partners by creating repair requests monitoring load execution ensuring on-time pickup and delivery metrics
- Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management Amazon Freight Shippers rail partners Carriers and Fleet
- Provide support to drivers and carriers with over the road disruptions

Your calls will be monitored and recorded for training and compliance purposes.

A day in the life
The AZIM Transportation Operations Specialist facilitates the continued flow of Amazons supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps shipper hubs Amazon fulfillment centers or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work this role the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.

- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older

- - Work a flexible schedule/shift/work area including weekends nights and/or holidays
- - 1 years of contact center experience or experience in the customer service/contact center industry

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at TN NASHVILLE - 19.00 - 26.00 USD hourly
USA TN Nashville - 19.00 - 26.00 USD hourly