Transportation Services Customer Service Representative Senior Support

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Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.

POSITION SPECIFICS

Auxiliary and Business Services - Transportation Services is seeking a Customer Service Representative - Senior Support to provide essential support for University transportation and parking services supporting daily and event parking operations for faculty staff students and visitors. This position requires strong customer service and communication skills.

Position Summary

The Customer Service Representative - Senior Support serves as an administrative operations specialist for Transportation Services and is responsible for independently coordinating and executing the departments core business and operational functions. Reporting to the Administrative Operations Manager this position supports the administration of permit and rate configuration financial reconciliation payroll support event administration reporting workflow management and system configuration across multiple Transportation Services platforms. The role serves as a key operational resource for departmental projects process improvement initiatives and technology implementations while ensuring compliance with Transportation Services policies procedures and business rules. Through strong organizational analytical and technical skills the senior CSR helps ensure that critical administrative workflows are completed accurately efficiently and in support of the departments strategic and operational objectives.

Primary Responsibilities

Business Operations Administration

• Administer and maintain parking permit programs specialty permits validations and related transportation products.
• Configure permit types rates user groups access credentials and business rules within departmental systems.
• Process and reconcile financial transactions related to permit sales event parking citations and other Transportation Services programs.
• Prepare and maintain operational financial and business reports.
• Support payroll processing review and documentation for Transportation Services staff.
• Maintain records supporting departmental audits reviews and compliance requirements.
• Coordinate recurring administrative tasks and ensure completion within established timelines.
• Monitor operational processes to ensure compliance with Transportation Services policies procedures and regulations.

Systems Administration & Operational Support

• Maintain working knowledge of Transportation Services software applications including T2Flex T2FlexPort HONK ParkWhiz ASANA and related systems.
• Perform system configuration testing setup and routine maintenance activities.
• Create and maintain system records user accounts rates permits and operational settings.
• Assist with software implementation projects upgrades and process improvements.
• Troubleshoot operational issues and coordinate with Information Technology staff and vendors to resolve system-related concerns.
• Develop and maintain operational databases forms templates and reporting tools that improve workflow efficiency.

Workflow Coordination

• Coordinate daily weekly monthly and annual administrative workflows that support Transportation Services operations.
• Track assignments deadlines and recurring departmental responsibilities to ensure timely completion.
• Maintain workflow documentation and standard operating procedures.
• Monitor workload distribution and identify operational bottlenecks or inefficiencies.
• Recommend improvements to existing procedures and processes.
• Assist leadership in implementing departmental initiatives and operational changes.

Event & Program Administration

• Coordinate administrative support for campus events and Transportation Services programs.
• Program and coordinate event rates parking products permits reservations and associated system configurations.
• Prepare event-related documentation reports and reconciliations.
• Support communication and coordination activities associated with parking and transportation events.
• Maintain records associated with departmental projects and special initiatives.

Project Support & Process Improvement

• Support departmental projects by coordinating tasks testing processes and documenting outcomes.
• Assist with the implementation of new systems processes and technologies.
• Develop and maintain operational procedures training materials and workflow documentation.
• Participate in process improvement efforts designed to increase operational efficiency and customer service effectiveness.
• Collect and analyze operational data to support departmental decision-making and continuous improvement initiatives

MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 4 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid drivers license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position including all possible grades is $40608.00 - $58836.00.

Salary Structure - Information on Penn States salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .

Penn State is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.

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